Feeling Stuck? Try These Content Ideas for Small Businesses.

July 15, 2024

Content helps you connect, right? It gives insights into your business, your personality, and your culture. But boy, can it be draining. And as awesome as AI is there are only so many times you can ask it for blog ideas for the exact same audience before it starts to sound the same.


So where do you get new content ideas and inspiration to attract and retain customers? And how do you keep your content fresh and relevant? Let’s dig into some sources and strategies to generate, curate, and hybridize content for your blog posts, articles, videos, and social media.


Ideas for Generating Original Content


One of the most reliable sources for original content ideas is customer feedback and questions. By monitoring your customer service emails, social media comments, and online reviews, you can gain valuable insights into what your audience cares about and what issues they need help with.


Content created this way is extra valuable because it:


  •         helps you address their concerns directly
  •         builds a sense of community and engagement around your brand (if it’s a great question, you can call them out on a video or podcast thanking them for the idea)
  •        provides rich material for SEO
  •        gives you an opportunity for your brand to provide value

Talk to your sales team about what potential customers need to know, where they get confused, and what they most often ask. Then look at the most frequently asked questions to your customer service team. Go through social media inquiries and emails. Answer the most popular questions through a variety of mediums including video, audio, blogs, articles, and social media posts. Depending on your industry and the depth of the questions, you may even consider creating a report from them.


Questions can also be a great source of humorous content just make sure when you are creating your own comedy that you’re not hurting someone’s feelings or making fun of them for asking a question. If you want to poke fun of anyone, make sure it’s at your own expense, not theirs.


Staying updated with the latest news in your industry is another effective way to generate content ideas. Following industry blogs, subscribing to newsletters, and joining relevant forums and social media groups can keep you informed about current trends and developments. This knowledge allows you to produce timely and relevant content that positions your brand as a thought leader. Don’t just parrot their stuff, give your take.


Consider creating listicles such as “10 Ways to Improve Your [Industry] Skills” or how-to guides like “Step-by-Step Guide to Using Our Product.”


Additionally, sharing a behind-the-scenes look at your business can create a more personal connection with your audience. Consider creating a day in the life of your team, the making of your products, or how you maintain quality. Again, it can be funny. Authentic behind-the-scenes content can humanize your brand and build trust.


Customer success stories and case studies are also powerful sources of content. Highlighting how your products or services have helped your customers provides social proof of your brand’s value and can serve as persuasive testimonials for potential customers.


Ways to Curate Valuable Content


You don’t have to do it all on your own. Curating content from other sources is an excellent way to keep your audience informed and engaged without having to produce everything from scratch. When you share something, make sure you explain why. It will give an added richness to the content.


Tools like Feedly, Pocket, or Flipboard can help you collect and share relevant articles, blog posts, and news stories. By curating content from reputable sources, you can position your brand as a knowledgeable and reliable resource in your industry.


Your social media feeds are another source of content for curation. By following influencers, industry leaders, and competitors, you can find and share posts that resonate with your audience. Create roundup posts with the best content from your feed to further enhance your brand’s credibility.


User-generated content is another valuable resource for curation. Encouraging your customers to share their experiences with your products/services on social media provides you with free, authentic content. Reposting their photos, videos, and testimonials (with proper credit) not only fills your content calendar but also builds a community around your brand.


Using Hybrid Content Strategies


Hybrid content strategies, which blend original and curated content, can be particularly effective. One such strategy is conducting interviews or inviting guest posts from industry experts, influencers, or satisfied customers. This not only brings fresh perspectives to your content, but also taps into the contributors’ audiences. Collaborating with industry influencers brings new perspectives, points of view, and personalities to your content. Look for influencers who align with your brand values, target audience, and industry niche.


Collaborating with other brands for co-branded content is another hybrid strategy worth exploring. Joint blog posts, videos, or social media campaigns with complementary businesses can expand your reach and introduce your brand to new audiences.


Repurposing your content is a practical hybrid strategy that maximizes the value of your existing content. For example, a well-performing blog post can be transformed into a video, infographic, or a series of social media posts. This allows you to reach different audience segments across various platforms without having to create new content from scratch. Additionally, if you got good traction on a piece from several years ago, look to how you might freshen it up. Don’t have the time? AI can help.


Creative Places for Content Ideas

You don’t have to be all business in your content inspiration. Try these ideas.


Finding Inspiration in Pop Culture


Your audience are people first and foremost. They listen to music, watch movies, binge TV shows, and may even play video games. Tapping into pop culture helps you find common ground and relate on a human level (as appropriate for your target audience). One way to do this is to tap into what’s current right now — the latest TikTok craze or hot news story. That’s a good tactic for social media posts, where you can make a quick reference before the fad passes. For blog content, look for topics that are more evergreen. Pop culture titans like Taylor Swift, Star Wars, and Tom Brady have inspired plenty of colorful content that has a little more staying power than Chewbacca mom or a colored dress.


When It’s About You, Make It About Them


Interactive social media posts such as polls asking “Which of Our Products Do You Love the Most?” or contests and giveaways can drive engagement and increase your reach. Posting quotes and tips related to your products can also keep your social media channels vibrant and engaging.


Tapping into Internal Resources


Employees are a treasure trove of knowledge, expertise, and unique perspectives. Encourage them to contribute to your content creation efforts by sharing their insights, experiences, and ideas. Seek out your social-media-savvy employees and come to them with specific asks. Show appreciation by recognizing and rewarding their contributions to your content marketing efforts. Whether it’s through public recognition, incentives, or professional development opportunities, acknowledging the value employees bring to your content strategy will encourage continued participation.


Leveraging AI for Brainstorming


In case you missed the last two years of headlines, AI is already changing the way marketers work. It’s ideal to jumpstart your creative brain if you’re feeling stuck. Ask a program like ChatGPT to help you brainstorm ideas for your blog, social media, or other medium. Tell it who your audience is, the type of content you want, and any themes you want to include. Goals help too. For example, you could ask, “Help me come up with creative ideas for blog posts to get more readers. My company sells biscuits, and our target audience is 30-50-year-old business professionals with a weight problem. Include pop culture references that would resonate with that demographic.” This kind of prompt can generate unique and relevant ideas that you can further refine and develop.


By using a mix of your own content, curating from others, and creating hybrid work, you can keep your audience engaged and your brand relevant. Remember, the key is to provide value, be authentic, stay consistent, and occasionally make them laugh.


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Christina Metcalf is a writer/ghostwriter who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She loves road trips, hates exclamation points, and is currently reading three books at once.

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Medium: @christinametcalf

Facebook: @tellyourstorygetemtalking

Instagram: @christinametcalfauthor

LinkedIn: @christinagsmith

Leavenworth-Lansing Area Chamber of Commerce Appoints Shawn Carns as President/CEO

May 19, 2026
Introducing our new President/CEO Shawn Carns

Are You Accidentally Killing Your Business’ Unique Value Proposition?

May 18, 2026
Most businesses don’t lose their edge in one dramatic, cinematic moment. They lose it quietly. A tweak here. Following a trend there. A consultant recommendation that sounds smart but doesn’t fit. A few AI-generated ideas pasted into the marketing plan with the confidence of someone assembling furniture without looking at the directions. Before long, something feels off. The business’ personality is flatter. The message sounds like everyone else’s. The thing that made people choose them has been polished, sanded, and lacquered in beige. That “thing” that makes you who you are is aptly called your unique value proposition (UVP). It’s the combination of what you offer, who you serve, how you serve them, and what you share about the “why” behind what you do. It’s what sets you apart and entices people to buy from you or visit your business over others. A strong UVP breeds loyalty. And yes, businesses kill it by accident all the time. Here are some of the most common ways it happens so you can watch out for it happening to yours: Listening to Advice From People Who Don’t Understand Your Market Marketing experts and business consultants can be incredibly helpful. Fresh perspective works because outside expertise can uncover problems you’ve been too close to see. But a consultant who doesn’t understand your audience can accidentally steer you away from the very thing that makes your business special in the eyes of your customers. A trendy, high-end rebrand might make sense for a luxury market, but it could alienate customers who love you because you’re approachable, familiar, and practical. A polished “curated experience” might sound sophisticated on paper and what “everyone is doing” but if your customers come to you because they feel known, welcomed, and part of a family, removing that warmth isn’t a strategy. It’s a fast train to “It’sJustNotTheSameVille.” Good advice should sharpen your difference, not erase it. Chasing Trends That Don’t Fit Your Audience Every industry has trends. Minimalist branding. TikTok-style videos. Subscription models. Luxe packaging. AI chatbots. “Experiences.” Founder-led content. Ultra-casual copy. Ultra-polished copy. Whatever LinkedIn is currently pretending it invented. Some trends are useful and some are noise. The danger to your business comes when you adopt a trend because everyone else is doing it, without asking whether your customers want it. For instance, if your audience values speed, don’t make everything more elaborate and wordier. If they value personal service, don’t automate every touchpoint. If they value affordability, don’t redesign your offer to feel exclusively high-end and then act shocked when your regulars disappear. A trend should serve your customer relationship. It should never become the new boss of your brand. Using AI Randomly Instead of Strategically AI can help a business get smarter, faster, and more consistent. It can help draft emails, organize ideas, summarize customer feedback, outline campaigns, brainstorm offers, and speed up routine tasks. But randomly asking AI questions is not the same as making AI part of your business. If you use it without teaching it your audience, offers, tone, standards, objections, FAQs, and customer journey, you’ll get generic output. Generic output leads to generic messaging. Generic messaging makes you sound like every other business trying to “elevate solutions.” AI works best when it’s treated like a trained assistant, not a slot machine for copy. Don’t use it hoping it will yield million-dollar results. Give it context. Build repeatable prompts. Feed it examples of what you like/want. Review the output. Protect your voice. Otherwise, you’ll sound like a bot and cost yourself additional time editing. That’s not very efficient. Becoming More Generic to “Grow” As businesses grow, they often try to appeal to more people. Cast a wide net, catch more customers, right? While that makes sense to a point, trying to attract everyone can make your message so broad and bland that it speaks to no one. For example, a business known for serving busy parents may water down its message to reach “families, professionals, individuals, and the community” because it seems like there are only a limited number of “parents.” A boutique service provider may stop naming the exact problems clients bring them because they don’t want to sound too narrow. A restaurant known for its decadent sausage gravy may redesign its menu because they realized heart disease is the number one killer in the US, and they thought they should remove the fat and switch to a healthier menu. While it may attract new customers, it will lose those who love their comfort food. Growth should expand opportunity. It shouldn’t require a personality transplant. Copying Competitors Too Closely Keeping an eye on competitors is smart. Copying their offers, language, pricing structure, content style, and customer experience is where you’ll run into trouble. You don’t know why a competitor is doing what they’re doing. Maybe their strategy is working. Maybe it’s failing loudly behind the scenes. Maybe they copied someone else because they “had to do something.” Maybe this is a Hail Mary pass in the last few seconds of the game and they’re just hoping to move the marker. Competitor research should help you find gaps. It should help you understand where you can stand apart. If it turns you into a slightly different version of another business, you’ve traded distinction for something else entirely. Forgetting to Talk to Real Customers Your customers will tell you what makes you different, but only if you keep listening. Businesses often make changes based on internal opinions, industry chatter, or the loudest person in the room. Meanwhile, customers are giving clues every day. They mention why they came back. They name the employee who made the experience better. They compliment the thing you barely noticed. They complain when something meaningful disappears. Pay attention to repeat phrases in reviews, emails, conversations, referrals, and testimonials. Your strongest positioning and ideas to meet customers needs are often hiding in plain sight. Over-Professionalizing the Brand There’s nothing wrong with looking polished. But polished should never mean sterile. Some businesses scrub away personality because they think professionalism requires sounding bigger, colder, or more formal. They replace specific language with vague industry terms. They remove humor. They bury warmth. They stop sounding like humans and start sounding like a committee circling back and drilling down because bandwidth requires a game-changing pivot—a bunch of empty, overused words. Professionals and brands have personalities and the best brands feel trustworthy and recognizable. Your unique value proposition is not a slogan you write once and tape to the wall. It should guide your decisions, messaging, customer experience, hiring, technology, partnerships, and growth. Before you follow the next trend, hire the next expert, or hand your voice to AI, ask one question: Will this make us more clearly ourselves to the people we’re here to serve? Read More: Are You Accidentally Repelling Perfect Clients? Embracing Imperfection to Strengthen Your Business The Hidden Shift Every Growing Business Owner Faces Your Business Isn't Too Small to Build a Brand ------------------------- Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle, rediscovering the magic within. _______________________________________ Facebook: @metcalfwriting Instagram: @christinametcalfauthor LinkedIn: @christinametcalf5

How to Turn One Happy Customer Into Three New Leads

May 11, 2026
Hopefully, your happiest customers are already doing some marketing for you. Maybe they’re mentioning your business to a neighbor or tagging you in a post. Perhaps they’ve told a friend, “You should call them.” The problem is that most small businesses leave those moments to chance and probably don’t even know about them. That’s why you must make referral marketing part of your marketing goals. Referrals are powerful because they come with built-in trust. A stranger clicking an ad may be curious. A person recommending your business to a friend is handing you a warm lead. That’s worth building a simple system around. You don’t need a huge budget or a complicated referral program. You just need a few repeatable habits that make it easy for happy customers to send more people your way. Ask at the Right Moment Start by knowing when to ask. Timing matters. The best moment is usually right after a customer has had a positive experience. Maybe they compliment your team. Maybe they leave a great review. Maybe they reorder, renew, rebook, or tell you how much something helped them. That’s your opening. Instead of saying, “Let us know if you know anyone,” which puts all the work on them, be specific. Try something like: “If you know another business owner who could use help with this, I’d be grateful if you’d send them my way.” Or: “We love working with customers like you. If you have a friend or colleague who needs this, feel free to share our contact info.” Specificity helps people think of someone. Or tell them the why you need referrals. People are more likely to help when you tell them why you need it. “We’re a small business and we get most of our clients through referrals. We would appreciate you telling your friends and family about us.” This helps them understand how important referrals are to you, but it also tells them that many people have referred you (“We get most of our clients through referrals.”)—that’s social proof. Make Referrals Easy to Share Next, make referrals easy to share. Create a short blurb customers can forward by text or email. Keep it conversational. For example: “I’ve been working with [Business Name], and they’ve been great. They help with [specific service/product], and I thought of you because [reason]. Here’s their info.” You can also create a simple referral card, QR code, or web page with your contact information, top services, and a clear explanation of who you help. If someone has to hunt for your phone number, website, or booking link, you’re making them work too hard and few people will do that. Turn Conversations into Warm Introductions Another quick win is to ask for introductions in person, especially at events. If a customer, vendor, or fellow business owner says they know someone you should meet, ask whether they’d be comfortable making the connection. A warm introduction is stronger than a cold email. It gives the other person context and makes the conversation feel less transactional. This is where your chamber can become a practical business development tool. Chamber events aren’t only for showing up, shaking hands, and collecting business cards you’ll later find in your purse, car, or desk drawer like tiny rectangles of guilt. Used well, they can help you build a smarter referral network. Use the Chamber as a Connection Partner Before attending an event, think about who you want to meet. Are you hoping to connect with real estate professionals, restaurant owners, nonprofit leaders, healthcare providers, employers, young professionals, or city leaders? Reach out to the chamber and ask which events tend to attract those groups. Many chambers know the personality and audience of each gathering. A morning coffee may draw a different crowd than a women’s leadership event, an industry roundtable, a ribbon cutting, or a large signature event. Your chamber may also be able to make direct introductions. If you’re looking to meet a certain demographic, ask. That’s part of the relationship-building advantage of membership. Chamber staff often know who’s growing, who’s hiring, who’s collaborating, who’s new to the community, and who might be a strong connection for your business. Follow Up Before the Lead Goes Cold Once you make a connection, follow up quickly. Within 24 to 48 hours, send a short note. Mention where you met, reference something specific from the conversation, and suggest a next step if it makes sense. Don’t overcomplicate it. A good follow-up might be: “It was great meeting you at the chamber event yesterday. I enjoyed hearing about your expansion plans. If you ever need help with [specific need], I’d be happy to be a resource.” Track What’s Working Finally, keep track of referrals. A simple spreadsheet or notes field in your CRM is enough. Track who referred whom, when you followed up, and whether the connection became a customer. This helps you thank people properly and see which relationships are generating real business. The best referral strategy isn’t pushy. It’s prepared and focused. You’re making it easier for people who already trust you to open the next door. Take the Next Step Look at the chamber calendar and see what’s coming up next. Then reach out to the chamber before you attend. Let them know who you’re hoping to meet. The right event, the right introduction, and one happy customer can turn into your next three leads. Read More: How to Stop Being the Best-Kept Secret in Town How to Turn Small Talk into Big Opportunities The Referral Engine: How to Get People Talking About Your Business The Referral Revival: 5 Proven Ways to Get More word-Of-Mouth Without Ever Asking -------------------------- Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle , rediscovering the magic within. _______________________________________ Facebook: @metcalfwriting Instagram: @christinametcalfauthor LinkedIn: @christinametcalf5