How to Make Time for Innovation

December 9, 2024

We know you're an incredibly busy business owner. It's easy to get caught up in the daily tasks and operation of your business. But if you're only doing what must be done, and never making time for innovation, you will fall behind.


But how do you make time to innovate?


For the busy business professional, being told to make time to innovate is like someone critiquing your swimming stroke when you feel like you're drowning. To innovate you must have (or feel like you have) your business under control and very few business owners feel that way.


Something is always coming up that demands time and energy and so innovation takes a back seat to the business’ immediate needs.


It's likely you've heard that AI can streamline your tasks and make you more efficient. While that's true and a lot of businesses are using AI in administrative ways, it can do so much more.


However, even as good as AI is, it cannot oversee your strategic planning and innovation. As the leader of your company, you need to be the one to take that on.


With AI you can get several hours back in your week and that extra time can be used to innovate and strategize.


Here's how:


Things AI Can Take off Your Plate



Here’s a list of ways AI can free up your time as a small business owner, enabling you to focus on innovation and growth.


Please note: these technology suggestions are starts. There are many other options out there. Perform your due diligence to find a solution that works best for the way you work.


Let’s get started…


Automate Administrative Tasks

-         Email Management. Use AI tools like Gmail's Smart Compose or apps like Superhuman to prioritize and automate responses.

-         Scheduling. Leverage AI scheduling assistants like Calendly or Clara to manage appointments and meetings.

-         Document Handling. Use tools like DocuSign or PandaDoc for automated contract creation, signing, and tracking.

But don’t stop there. How much time does your team spend on interacting with your customers, not in engaging ways but answering the same questions over and over. Once when visiting a liquor store on Christmas Eve, I witnessed the employee answer the phone five times within a three-minute span. He answered each time with “Hello, we’re open until six.” Most people hung up after that. All they wanted to know was the store’s hours.


That’s a waste of everyone’s time. Instead…


Streamline Customer Interactions

-         Chatbots. Deploy AI chatbots like ChatGPT or Intercom to handle FAQs, basic inquiries, and customer support 24/7.

-         CRM Integration. Utilize AI-powered CRMs like HubSpot or Salesforce Einstein to manage customer relationships and follow-ups.

Where else are you spending your time? Marketing? Financial management? Training? Let’s look at a couple of ways to streamline those.


Enhance Marketing Efforts

-         Content Creation. Generate social media posts, blog content, and email campaigns with tools like Jasper AI or Copy.ai or personalize your email campaigns based on customer data with MailChimp.

-         Ad Optimization. Use AI platforms like Adzooma or Smartly.io to analyze and optimize your ad performance automatically.

-         Social Media Scheduling. Automate post scheduling and analytics with tools like Buffer or Hootsuite Insights.


Optimize Financial Management

-         Bookkeeping. Employ AI-based accounting tools like QuickBooks or Xero for automated expense tracking, invoicing, and tax preparation.

-         Budgeting. Use AI financial tools like Fathom to generate forecasts and identify savings opportunities.

-         Payment Systems. Square and Clover integrate AI for tracking sales and managing promotions.


Enhance Team Collaboration

-         Project Management. Use AI-enhanced tools like Asana or Trello with smart suggestions to streamline workflows and assign tasks.

-         Talent Management. Automate hiring processes with tools like Zoho Recruit or LinkedIn Talent Insights to find the right candidates faster.

-         Virtual Assistants. Use Zapier to integrate and automate workflows between apps like Gmail, QuickBooks, and Slack.


Boost Personal Productivity

-         AI Assistants. Tools like Otter.ai can transcribe meetings and summarize notes.

-         Focus Tools. Apps like Freedom or Serene use AI to help you minimize distractions and improve focus.


Gain Insights for Innovation

-         Data Analytics. Tools like Tableau or Google Analytics with AI capabilities can help you gather insights into customer behavior or market trends.

-         Competitor Monitoring. Tools like Crayon can track competitor activities and strategies in real time.


Automate Customer Feedback

-         Survey Tools. Platforms like Qualtrics or Typeform can collect and analyze customer feedback.

-         Sentiment Analysis. MonkeyLearn analyzes customer reviews and identifies trends or areas for improvement.


Train Your Team with AI

-         Learning Management Systems (LMS). Use AI-driven platforms like Udemy Business or Coursera for Business to provide personalized learning paths for employees.


For businesses with specific industry needs, we’ve compiled a few additional tools as well.


For Retail Shops


Inventory Management:

Tools like Vend or Square Inventory use AI to track stock, predict trends, and automate reordering.

 

Customer Loyalty Programs:

Platforms like Fivestars or Loyalzoo personalize rewards and send automated reminders to drive repeat visits.

 

Visual Merchandising Assistance:

AI apps like Diorama can simulate store layouts to optimize product placement.


Pricing Optimization:

Tools like Wiser analyze competitors and suggest the best pricing strategies.


For Restaurants and Cafes


Order Management:

Toast or Square for Restaurants automates online orders, menu updates, and payment processing.


Chatbots for Reservations:

Platforms like Tock or OpenTable use AI to handle bookings, reducing staff workload.


Predictive Analytics:

SevenRooms forecasts demand and customer preferences to manage staffing and inventory effectively.


Social Media Automation:

Use Planoly or Canva Content Planner to schedule posts showcasing daily specials or events.


For Service Businesses (e.g., Salons, Spas, Auto Shops)


Appointment Scheduling:

AI-powered apps like Booksy, Fresha, or Schedulicity automate booking and send reminders.


Customer Upselling:

Tools like Mindbody suggest related services or products during the booking process.


Review Monitoring:

AI platforms like Birdeye aggregate and analyze online reviews to improve your reputation.


Employee Scheduling:

Apps like Homebase optimize staff shifts based on predicted demand.


If you want more time to innovate in your business, ask yourself where you’re spending the most time and if your skills are really needed there. If not, there’s probably an AI tool for that.


Implementing even a few of these AI solutions can free up significant time and mental bandwidth, giving you the space to strategize, innovate, and lead your business forward in 2025 and beyond.




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Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle, rediscovering the magic within.

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Medium: @christinametcalf

Facebook: @tellyourstorygetemtalking

Instagram: @christinametcalfauthor

LinkedIn: @christinagsmith

April 27, 2026
Summer is a great time to consider the advantage of temporary labor. You know that project you’ve been putting off? How about the organization structure you wanted to build? What about that technology trial? Or maybe there's something you’ve been doing that could easily be managed by someone else so you can free up your time for things that require your attention? As vacations loom and customer buying patterns shift, it’s an ideal time to explore temporary hires or interns. According to the National Association of Colleges and Employers , businesses expect to hire 3.9% more interns than in the previous year, and 81% say they plan to increase or maintain intern hiring. But if you think you can just bring in an intern, hand over a pile of small tasks, and call it a program, you’re missing a bigger strategic opportunity. The smartest businesses do something different. They don’t use interns just to fill a chair or display them to the community to look like a business that’s worried about the future workforce. They use them to tackle work that matters. Don’t think your business could use an intern? Think again. Here are a few ingenious ways to get things done with the “summer help”: Process Detective One of the best ways to use an intern is as a process detective. Every business has systems that have grown messy over time. Maybe your onboarding is inconsistent. Maybe client files are stored in three places, and no one knows which version is right. Maybe your front desk, inbox, or quoting process depends too much on tribal knowledge. An intern can document workflows, identify bottlenecks (they provide fresh ideas because they don’t know the history), and help organize procedures in a way that saves your team time long after summer ends. It’s not glamorous work, but it’s high-value work and the intern can learn a lot about process, efficiencies, and operations. Customer Experience Reviewer Interns can also be incredibly helpful as customer-experience reviewers. When you’re inside your own business every day, it becomes hard to see friction points. An intern has fresh eyes. Ask them to walk through the experience as if they were a customer. Could they find the right information on your website? Was the contact process clear? Did your social media tell them what you do? Was your location easy to navigate? In almost every industry, there are blind spots the employees stopped noticing years ago. Content Miner Another strong use for interns is content mining. This is especially useful for businesses that know they should be marketing more consistently but never seem to have the time. An intern can help turn existing knowledge into usable content. They can gather frequently asked questions, interview staff, organize customer success stories, pull together blog topic ideas, or help sort photos and video clips you already have. They may not be your final decision-maker, but they can absolutely help uncover the raw material your business has been sitting on. Put them to this task and you may uncover six months’ worth of content that no one can produce but you—an excellent way to stand out on social media. Researcher Summer interns are also well suited for research projects that tend to get pushed aside. Maybe you want to understand what competitors are doing, what events are worth attending, what partnerships might make sense, or what new audience segments you should be reaching. Maybe you want a clearer picture of local market trends or customer reviews. Interns can gather and organize that information (or use AI to do it) so leadership can make smarter decisions without spending hours chasing data. Internal Knowledge Organizer Another overlooked role is internal knowledge organizer. In many small and midsize businesses, important information lives in emails, sticky notes, shared drives, and one very loyal employee’s head. That isn’t a system. It’s a problem waiting to happen. What becomes of your operations if something happens to that employee? At some point every employee leaves. What information would walk with them? An intern can help create shared resources, update templates, build simple reference guides, and make day-to-day information easier for everyone to find. That kind of cleanup can be the difference between having information at your fingertips or having to leave countless messages for past employees. Event Planner or Worker If your business hosts events, supports the community, or depends on local visibility, interns can help there too. They can assist with planning checklists, event follow-up, sponsorship tracking, guest communication, and post-event recaps. They can help your business show up more professionally and more consistently. As we head into a season when networking, festivals, community programs, and business events often increase, that kind of support can make a noticeable difference. But none of this works if the internship is built around filler. Interns don’t need to run your business, but they do need real assignments, some context, and a sense that their work matters. It’s good for them and for you. NACE notes that organized internship programs are linked to better conversion outcomes, and interns who are satisfied with their experience are far more willing to accept an offer from that employer later on. If you’re bringing in summer help, think beyond the 2026 version of coffee runner. Think about what your business needs that your team never has time to tackle. Consider the projects that improve efficiency, strengthen visibility, and make future growth easier. That’s where interns can shine and that’s a much better use of a summer and a desk. Read More: 7 Things You Should Do Before Hiring for the Summer Delegation Done Right: Free Yourself and Empower Your Team How to Build a Culture People Want to Be Part Of How to Verify the Accuracy of An Applicant's Resume ---------------- Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle , rediscovering the magic within. _______________________________________ Facebook: @metcalfwriting Instagram: @christinametcalfauthor LinkedIn: @christinametcalf5
By Lauren Batchelor April 24, 2026
Ready to Romp? 
April 20, 2026
Tax refund season creates a short spending window. The IRS writes that most refunds are issued within 21 days, and people can start checking status shortly after e-filing through the IRS refund tracker. In other words, your future customers are getting a little breathing room in their bank account right now, and that changes buying behavior. It may also feel like something that was out of (budget) reach before is now doable. This is not the moment to sit back and hope people wander in looking for a good deal. Tax refund spending is emotional as much as practical. People use it to catch up, upgrade, treat themselves, solve annoying problems, and finally buy the thing they have been postponing for months. Your job is to make your offer feel timely, useful, and easy to say yes to. The Biggest Mistake Businesses Make During Refund Season The biggest mistake businesses make during refund season is assuming customers will connect the dots on their own. They won’t. Humans love having money and then immediately finding twelve unrelated ways to spend it. You must position your offer so it feels relevant to this moment. How to Create a Great Refund Offer Start with the right angle. Refund spending usually falls into a few categories: practical fixes, overdue replacements, personal rewards, family spending, and future planning. If your marketing speaks to one of those motives, you’re far more likely to get attention than if you simply run a generic sale. A home service business, for example, should not just announce a discount. It should frame the offer around finally tackling the repair, cleanup, or upgrade customers have been putting off. A salon or spa should position services as a treat-after-tax-season reward. A retailer should spotlight wardrobe refreshes, spring updates, or bundle deals that feel a little indulgent but still smart. A professional service firm can offer a package that helps people invest in themselves or get organized for the rest of the year. You don’t need a complicated campaign. You just need fast, simple, easy to imagine marketing that leads people to spend with you. The Smart Splurge Offer One of the easiest plays is the “smart splurge” offer . Many buyers want to their refund without feeling irresponsible. Create a package that feels like a treat but is clearly positioned as a good value. A boutique could offer a spring style bundle. A med spa could create a glow-up package. A restaurant could promote a limited dinner-for-two experience. A home decor store could feature a room refresh collection. The message is not “spend your refund here.” It’s “put part of that extra cash toward something that actually feels good. You deserve it.” The “Finally Get it Done” Campaign Another quick win is the “ finally get it done” campaign . This is ideal for contractors, auto shops, dentists, cleaning companies, organizers, landscapers, and repair services. These offers may not be as sexy as the splurge, but it’s a great way to capture the attention of people who have been putting off a necessary expense because everyday bills keep getting in the way. Your marketing should speak directly to that tension: “Been putting this off? Now is a great time to take care of it.” That kind of message connects relief with action. Prepaid Packages Prepaid packages are also strong during refund season. If you offer a service people use repeatedly, sell bundles. Think fitness classes, salon visits or treatments, car washes, dog grooming, chiropractic sessions, meal prep, tutoring, or marketing consultations. Customers are more willing to commit when they have a little cash cushion, and you improve your immediate cash flow. Everyone gets to feel responsible. Upgrades Limited-time upgrades work especially well too. Instead of discounting your core offer, add value. A photographer can include extra edited images. A furniture store can add free delivery. A service business can include an extended consultation, bonus maintenance visit, or premium add-on. This protects your pricing while making the purchase feel more worthwhile. Gift Card Bonuses Gift card bonuses are another smart move that can be implemented quickly. Offer something like “Buy a $100 gift card, get $20 extra.” This is especially effective for restaurants, salons, boutiques, family entertainment businesses, and specialty retail. It works for self-purchasers and for people who want to stretch refund money across multiple visits. Messaging Matters Your messaging matters as much as the offer. Keep it benefit-focused. Instead of “We’re having a refund sale,” try language like: “Use your tax refund to finally tackle that project.” “Put your refund toward a spring refresh you’ll enjoy all season.” “Catch up on the service you’ve been putting off.” “Invest in something that makes your life easier.” “Treat yourself without breaking the bank.” That last part matters. Customers do not want to feel reckless. They want to feel smart, a little rewarded, and slightly ahead for once. Also, don’t ignore existing customers. Refund season is a great reactivation opportunity. Send a message to past clients with a timely reason to come back now. “Haven’t seen you in a while” becomes much more effective when paired with a relevant seasonal offer. Speed matters more than perfection here. The tax filing deadline for most individual filers was April 15, 2026, and refunds continue rolling out after that, especially for procrastinators who took it down to the wire and others who have been thinking about the smartest way to spend it. This is a live window, not a theoretical one and it’s time to start using it if you haven’t already. Again, you don’t need a massive campaign. You need a timely offer, a clear message, and a fast way to get in front of buyers who finally have a little room to act. Tax refund season is one of those moments when good marketing is less about brilliance and more about relevance. Show people how your business fits what they want to do with that money right now, and you give them a much easier reason to choose you. Read More: Holiday Gift Card Strategies for Small Business Season Revenue Without Regret: Designing Offers You're Proud to Sell Win at First Impressions ---------- Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle , rediscovering the magic within. _______________________________________ Facebook: @metcalfwriting Instagram: @christinametcalfauthor LinkedIn: @christinametcalf5