How to Make Time for Innovation

December 9, 2024

We know you're an incredibly busy business owner. It's easy to get caught up in the daily tasks and operation of your business. But if you're only doing what must be done, and never making time for innovation, you will fall behind.


But how do you make time to innovate?


For the busy business professional, being told to make time to innovate is like someone critiquing your swimming stroke when you feel like you're drowning. To innovate you must have (or feel like you have) your business under control and very few business owners feel that way.


Something is always coming up that demands time and energy and so innovation takes a back seat to the business’ immediate needs.


It's likely you've heard that AI can streamline your tasks and make you more efficient. While that's true and a lot of businesses are using AI in administrative ways, it can do so much more.


However, even as good as AI is, it cannot oversee your strategic planning and innovation. As the leader of your company, you need to be the one to take that on.


With AI you can get several hours back in your week and that extra time can be used to innovate and strategize.


Here's how:


Things AI Can Take off Your Plate



Here’s a list of ways AI can free up your time as a small business owner, enabling you to focus on innovation and growth.


Please note: these technology suggestions are starts. There are many other options out there. Perform your due diligence to find a solution that works best for the way you work.


Let’s get started…


Automate Administrative Tasks

-         Email Management. Use AI tools like Gmail's Smart Compose or apps like Superhuman to prioritize and automate responses.

-         Scheduling. Leverage AI scheduling assistants like Calendly or Clara to manage appointments and meetings.

-         Document Handling. Use tools like DocuSign or PandaDoc for automated contract creation, signing, and tracking.

But don’t stop there. How much time does your team spend on interacting with your customers, not in engaging ways but answering the same questions over and over. Once when visiting a liquor store on Christmas Eve, I witnessed the employee answer the phone five times within a three-minute span. He answered each time with “Hello, we’re open until six.” Most people hung up after that. All they wanted to know was the store’s hours.


That’s a waste of everyone’s time. Instead…


Streamline Customer Interactions

-         Chatbots. Deploy AI chatbots like ChatGPT or Intercom to handle FAQs, basic inquiries, and customer support 24/7.

-         CRM Integration. Utilize AI-powered CRMs like HubSpot or Salesforce Einstein to manage customer relationships and follow-ups.

Where else are you spending your time? Marketing? Financial management? Training? Let’s look at a couple of ways to streamline those.


Enhance Marketing Efforts

-         Content Creation. Generate social media posts, blog content, and email campaigns with tools like Jasper AI or Copy.ai or personalize your email campaigns based on customer data with MailChimp.

-         Ad Optimization. Use AI platforms like Adzooma or Smartly.io to analyze and optimize your ad performance automatically.

-         Social Media Scheduling. Automate post scheduling and analytics with tools like Buffer or Hootsuite Insights.


Optimize Financial Management

-         Bookkeeping. Employ AI-based accounting tools like QuickBooks or Xero for automated expense tracking, invoicing, and tax preparation.

-         Budgeting. Use AI financial tools like Fathom to generate forecasts and identify savings opportunities.

-         Payment Systems. Square and Clover integrate AI for tracking sales and managing promotions.


Enhance Team Collaboration

-         Project Management. Use AI-enhanced tools like Asana or Trello with smart suggestions to streamline workflows and assign tasks.

-         Talent Management. Automate hiring processes with tools like Zoho Recruit or LinkedIn Talent Insights to find the right candidates faster.

-         Virtual Assistants. Use Zapier to integrate and automate workflows between apps like Gmail, QuickBooks, and Slack.


Boost Personal Productivity

-         AI Assistants. Tools like Otter.ai can transcribe meetings and summarize notes.

-         Focus Tools. Apps like Freedom or Serene use AI to help you minimize distractions and improve focus.


Gain Insights for Innovation

-         Data Analytics. Tools like Tableau or Google Analytics with AI capabilities can help you gather insights into customer behavior or market trends.

-         Competitor Monitoring. Tools like Crayon can track competitor activities and strategies in real time.


Automate Customer Feedback

-         Survey Tools. Platforms like Qualtrics or Typeform can collect and analyze customer feedback.

-         Sentiment Analysis. MonkeyLearn analyzes customer reviews and identifies trends or areas for improvement.


Train Your Team with AI

-         Learning Management Systems (LMS). Use AI-driven platforms like Udemy Business or Coursera for Business to provide personalized learning paths for employees.


For businesses with specific industry needs, we’ve compiled a few additional tools as well.


For Retail Shops


Inventory Management:

Tools like Vend or Square Inventory use AI to track stock, predict trends, and automate reordering.

 

Customer Loyalty Programs:

Platforms like Fivestars or Loyalzoo personalize rewards and send automated reminders to drive repeat visits.

 

Visual Merchandising Assistance:

AI apps like Diorama can simulate store layouts to optimize product placement.


Pricing Optimization:

Tools like Wiser analyze competitors and suggest the best pricing strategies.


For Restaurants and Cafes


Order Management:

Toast or Square for Restaurants automates online orders, menu updates, and payment processing.


Chatbots for Reservations:

Platforms like Tock or OpenTable use AI to handle bookings, reducing staff workload.


Predictive Analytics:

SevenRooms forecasts demand and customer preferences to manage staffing and inventory effectively.


Social Media Automation:

Use Planoly or Canva Content Planner to schedule posts showcasing daily specials or events.


For Service Businesses (e.g., Salons, Spas, Auto Shops)


Appointment Scheduling:

AI-powered apps like Booksy, Fresha, or Schedulicity automate booking and send reminders.


Customer Upselling:

Tools like Mindbody suggest related services or products during the booking process.


Review Monitoring:

AI platforms like Birdeye aggregate and analyze online reviews to improve your reputation.


Employee Scheduling:

Apps like Homebase optimize staff shifts based on predicted demand.


If you want more time to innovate in your business, ask yourself where you’re spending the most time and if your skills are really needed there. If not, there’s probably an AI tool for that.


Implementing even a few of these AI solutions can free up significant time and mental bandwidth, giving you the space to strategize, innovate, and lead your business forward in 2025 and beyond.




--------------------

Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle, rediscovering the magic within.

_______________________________________

Medium: @christinametcalf

Facebook: @tellyourstorygetemtalking

Instagram: @christinametcalfauthor

LinkedIn: @christinagsmith

April 29, 2025
Resilience isn’t flashy — it’s courageous. Your quiet strength is changing the world. Showing up every day is an act of leadership. You are seen, you are valued, you are believed in. 519 words ~ 2.5 min. read Dear Business Owner, You might not hear it often enough — but you deserve to. You are extraordinary. The world often celebrates success with loud headlines and big announcements. But real strength? It's quieter. It’s found in the way you show up every day, even when it’s hard. It's in the moments no one sees — the long nights, the impossible decisions, the silent worries, the small victories you celebrate alone. Resilience doesn’t shout. It whispers: keep going. It’s easy to underestimate what you carry. You are the strategist, the caretaker, the visionary, the problem-solver — sometimes all in a single hour. You bear the risks and carry the hopes of not just your family, but your employees, your community, and sometimes even your customers. And still, you show up. You lead without guarantees. You invest your time, your heart, and your future into something that only you can see clearly. And that kind of courage is rare. Maybe today was a good day. Maybe it was a hard one. Either way, you chose to believe in the possibility of tomorrow. You made the calls. You signed the checks. You solved the problems no one else even noticed. Please know this: your efforts matter. You matter. You are not invisible. Your leadership ripples outward in ways you'll never fully see. You build stronger communities, inspire those around you, and set a new standard for what perseverance looks like. We believe in you. We admire you. We are better because of you. Keep standing. Keep dreaming. Keep leading. The world is richer, kinder, and more hopeful because you refuse to give up. With Admiration, The Leavenworth-Lansing Area Chamber --- The Leavenworth-Lansing Area Chamber of Commerce is a private non-profit organization that aims to support the growth and development of local businesses and our regional economy. We strive to create content that not only educates but also fosters a sense of connection and collaboration among our readers. Join us as we explore topics such as economic development, networking opportunities, upcoming events, and success stories from our vibrant community. Our resources provide insights, advice, and news that are relevant to business owners, entrepreneurs, and community members alike. The Chamber has been granted license to publish this content provided by Chamber Today, a service of ChamberThink Strategies LLC.
April 28, 2025
You know the old adage, “It takes money to make money”? While that may be true, marketing and advertising don’t have to cost a fortune. In fact, some of the most effective ways to get your business noticed are either free or surprisingly affordable (especially with the technology available). Whether you’re just getting started or trying to grow on a tight budget, here are 15 creative and cost-effective ideas to boost your visibility and draw in customers. 15 (plus one bonus) Cost-effective Ways to Get Your Business Noticed 1. Partner with Your Chamber of Commerce Your local Chamber is a marketing gem hiding in plain sight. Many chambers offer affordable sponsorships, advertising in their newsletters, banner placement on their website, and opportunities to speak at or host events. Chamber membership also often includes social media shoutouts, ribbon cuttings, and business directory listings—all built-in exposure for your brand. Chambers have excellent reputations in their communities as well as good relationships. Many tourists and new residents rely on referrals from the chamber when they come to town. Plus, the rates chamber’s charge for this type of high-quality exposure is very reasonable. Chamber Members! Be sure to check out - Our Facebook Group, Chamber Connect . - You can also view your advertising ROI from your online listing from August 2024 onward. - Have an upcoming event? Submit it to our newsletter/online calendar ( Office@LLChamber.com ) - Interested in hosting a Chamber Coffee for 2026? Contact us to see what dates are available: Office@LLChamber.com - Support our Government Affairs Committee or Operations International. Contact us for more information! - Interested in event sponsorships? Let us know! We can put you on a priority list for first information- Please note that our sponsorships are all ‘First Come, First Served’ basis. 2. Get Active on Social Media You don’t need to be on every platform—just the ones where your customers spend their time. Create short videos, behind-the-scenes posts, tutorials, or even humorous content to show off your brand’s personality. Authenticity performs better than high-budget polish. Be consistent with your posting too. The more people see you, the more they notice and recognize you. Soon you will be on their mind. Check out these past blogs for social media help and ideas: - 5 Content Marketing Strategies for Small Business Owners - Feeling Stuck? Try these Content Ideas for Small Businesses - How to Be More Engaging - How to Get More Love for Your Business on Social Media 3. Run a Giveaway or Contest People love free stuff. Give away a product or service in exchange for likes, shares, or email signups. It’s an inexpensive way to create buzz and grow your audience fast. Or run a contest when you host a pop-up or sponsor a table at an outdoor event (if it fits for your business). You’ll get to talk to a variety of people. A fun contest that also gets you more visibility is encouraging people to check-in when they’re at your business. Then provide a quarterly prize to the person with the most check-ins. House of Gaumond , a pop-up bakery, used this to great effect to get their following! 4. Create Google Business Profile Posts Google Business Profiles (formerly Google My Business) are free and powerful. Use posts to highlight new products, offers, events, or blog content. Bonus: It helps with your SEO. Get Started 5. Use Customer Testimonials and Reviews Happy customers are your best marketers. Share their testimonials on social media, your website, and even printed materials. Ask loyal customers to leave reviews on Google, Yelp, or Facebook. Many people will write them when asked and when you make it easy for them to do so. Use links to get them where they need to be. Chamber Members : Your built-out business listing allows people to rate you, submit a review, or ‘Like’ particular services. 6. Get Involved in Community Events Sponsor a little league team, host a booth at a local fair, or donate a prize to a nonprofit raffle. Community involvement builds trust and visibility with your target audience. Have you seen the traffic from the Leavenworth Interfaith Community of Hope’s 2025 Night of Hope Gala? Or Ten and Two Coffee- Lansing , is known for being a great place for community events! 7. Start a Referral Program Reward your current customers for referring new ones. A simple discount, freebie, or exclusive perk can motivate people to spread the word about your business. HOTWORX- Lansing is a great example of this! 8. Offer Free Workshops or Classes If you’re an expert at something, share your knowledge. Hosting a free online or in-person workshop can position you as an authority while attracting new leads. Share hashtags at your event to remind people to share on social. Have an expertise? Would you like to share it at a Chamber Event? Let us know ! Also, we’ve utilized this ourselves with Propert y and Sales Tax Forums, as well as a Cybersecurity Forum . SorWil Technology Solutions also utilizes this for their videos/podcasts. 9. Pitch Local Media Send story ideas or press releases to your local newspaper, TV station, or community blog. Journalists are always looking for local angles—your business could be the next feature. Support our local paper, the Leavenworth Times! 10. Use Window or Sidewalk Signs Creatively A clever chalkboard sign or window display can stop foot traffic in its tracks. Make people smile, laugh, or think—and they’ll remember your business. Other examples are Leavenworth Main Street’s Passageways project , or the Leavenworth County Historical Society’s Spirit of the Buffalo project ! 11. Create a Loyalty or Punch Card Program Encourage repeat business by rewarding customers who come back. Whether digital or old-school punch cards, loyalty programs keep your brand top-of-mind. It can also sway people to choose you more often. For instance, if they know they’ll get points from buying with you, they may go out of their way to do so knowing that they will benefit from it. And we’ll help you share the news about your new program! 12. Offer a Limited-Time Promotion Scarcity sells. Use urgency—“for 3 days only,” “first 10 people,” or “today only”—to create buzz and spike short-term interest. Sis’s Sweets does a great job updating daily and letting people know what’s available and for how long. 13. Join (or Start) a Local Business Collaboration Team up with complementary businesses for cross-promotions. For example, a coffee shop and a bookstore might do a “Read & Recharge” special. You both win. The Red Hibiscus Juice Co ., is one example of a business that coordinates & collaborates with others in the Health & Wellness to promote awareness! 14. Start an Email Newsletter Email is still one of the highest-ROI marketing tools. A simple monthly email with updates, deals, or helpful tips can keep customers engaged and coming back. Be sure to check out Constant Contact – it’s what the Chamber uses! Also, be sure to check out these articles for tips on newsletters: - Build a Fanatical Following with Email - 10 Unique Ways to Get More Email Subscribers - The 5 Most Common Mistakes Email Marketers Make 15. Use Your Vehicle as a Moving Billboard A magnetic car sign or vinyl decal can turn your commute into an advertising campaign. It's a one-time investment that works 24/7. The Chamber got ours from Advantage Printing . Support Local! Bonus: Watch your favorite brands. What makes you stop what you’re doing or stops you from scrolling. Even if they’re in a completely different industry, ask yourself how you might use what they do to improve your marketing. You don’t need a big budget to make a big impact. With some creativity and a willingness to show up where your audience is, you can get your business noticed without breaking the bank. And this isn’t a “choose one and you’re done” idea. These ideas are designed to get you thinking about what your audience will respond to. Then give it to them consistently so they get used to seeing you around. And remember—your Chamber of Commerce is here to help. Reach out and ask about marketing opportunities available to members. You might be surprised by how many resources are already at your fingertips. ---------- While we can’t list them all, here are a few more Chamber Members with a fantastic social media presence – Give them a follow! Alliance Nationwide Title Agency – Check out their past events. They have both fun and informational events that helps get people in the door of their offices, and they also celebrate with the community. Artistic Works by Lu - a mix of short-form videos, a weekly live stream, and regular posts about what’s new in store. They have a loyal following ready to see what’s New with Lu. Communication Concepts, Inc . – Their content is more professional, informational, and helpful! But it all leads back to what they do, creating a good sense of brand. The Small Hinge – Really lets her personality shine! Always showing off finished products and upcoming workshops. It’s easy to feel excited when her posts cross your feed. PS: Have a great social media strategy that we missed? Let us know in the comments! --------------------- Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle , rediscovering the magic within. _______________________________________ Medium: @christinametcalf Facebook: @tellyourstorygetemtalking Instagram: @christinametcalfauthor LinkedIn: @christinagsmith
April 21, 2025
Smart business owners know: legacy starts long before exit. Growth rooted in values builds staying power. Your wisdom is an asset—document it and pass it on. Deep community ties are part of your long-term equity. Succession is strategy, not retirement. 616 words ~ 3 min. read Legacy and Longevity: A Playbook for Owner-Operators Who Think Long-Term You didn’t build this business just to make money. You built it to make a mark—to create something that outlasts your time at the helm. That’s legacy. And the smart owner-operators know: legacy starts long before you hand over the keys. Whether you’re five months or fifteen years from stepping back, building a legacy business means making intentional decisions now that will pay dividends later. Lead With Values Values aren’t soft—they’re strategic. Businesses grounded in clear principles like craftsmanship, fairness, and community trust outperform their peers according to HBR . Ask yourself: Are your hiring decisions, customer experiences, and product standards aligned with what you believe in most? If not, that disconnect is eroding trust—and legacy. Values-led growth is sustainable growth. Codify Your Wisdom Your experience is one of your greatest assets—but too often, it lives only in your head. That’s risky. Start documenting the systems, instincts, and insights that drive your day-to-day: Record process videos for training. Create standard operating procedures. Mentor rising leaders intentionally. Your know-how is your company’s operating system. Treat it like intellectual property—and invest in transferring it. Root Yourself Locally Legacy is measured by what your business means to your community. Owner-operators are often local anchors—supporting schools, mentoring entrepreneurs, and sponsoring events. These efforts build goodwill, strengthen brand loyalty, and deepen your impact. Investing in your local ecosystem isn’t charity—it’s long-term brand equity. Plan Beyond Yourself Succession isn’t about stepping away—it’s about strengthening your business for the future. Here’s a simple way to begin: Legacy Planning Starter Pack - Identify: Who could lead in your absence? - Document: Start with one key system per week. - Align: Meet with a financial or legal advisor about timelines. - Even if you’re years away from a transition, having a plan brings clarity and confidence—to you and your team. The Takeaway Trends change. Markets shift. But a business built on values, people, and purpose? That sticks. Legacy isn’t what you leave behind. It’s what you build—day by day. This playbook isn’t about retiring—it’s about leading with intention, every step of the way. --- The Leavenworth-Lansing Area Chamber of Commerce is a private non-profit organization that aims to support the growth and development of local businesses and our regional economy. We strive to create content that not only educates but also fosters a sense of connection and collaboration among our readers. Join us as we explore topics such as economic development, networking opportunities, upcoming events, and success stories from our vibrant community. Our resources provide insights, advice, and news that are relevant to business owners, entrepreneurs, and community members alike. The Chamber has been granted license to publish this content provided by Chamber Today, a service of ChamberThink Strategies LLC.