Simplify Seasonal Staffing For Small Business Season

December 19, 2024

For small business owners, the holidays hopefully mean increased customer demand, higher foot traffic, and a busier-than-usual schedule. While all of those things hopefully mean more revenue, ensuring you have staffing and good service can drive you nutty.


If you feel unprepared, don’t worry—it’s not too late to put a plan in place that will help you manage staffing challenges and deliver exceptional customer service during Small Business Season.


Here are some quick, practical strategies you can implement right now:


Simplify Seasonal Staffing



Finding extra help when time is tight can feel overwhelming, but you don’t need to overcomplicate it.

·        Ask for Referrals. Who better to send you new employees than people who love your business already? Turn to your current employees and trusted customers. Offer small incentives for referrals that result in reliable seasonal hires. Don’t forget to tell the chamber about your staffing needs. They may know people looking for work.

·        Hire for Flexible Shifts. Look for people who want part-time or flexible hours—students, retirees, or friends of your team can often step in quickly. If you offer employee discounts, you may have people interested in working for you for that reason.

·        Leverage Local Networks. Post your immediate needs on community Facebook groups, your business social media pages, or apps like Nextdoor.

·        Bring Back Past Employees. Former team members who already know your business might be open to helping temporarily (great for students on break).


Cross-Train Your Team


Instead of scrambling for extra hands, maximize your current staff’s potential. Cross-training employees to handle multiple roles will give you the flexibility to adapt to surges in customer activity.

·        Dedicate an hour or two to train team members on essential tasks outside their usual duties.

·        Teach core skills like ringing up sales, answering phones, gift wrapping, or managing online orders.

·        Make sure everyone feels confident enough to handle basic customer inquiries or complaints. Help them with by training them on your most common scenarios.


Streamline Your Customer Service


Great service doesn’t have to mean lengthy interactions. Here’ are some tips on how to keep customers happy without losing a lot of time:

·        Compile FAQs, return/exchange policies, and key product details into one easy-to-access document. Share it with your team. Why reinvent the wheel each time?

·        Set up a “Grab-and-Go” area. Highlight popular items, pre-wrapped gift sets, or stocking stuffers near the checkout for quick purchases.

·        Offer digital payment options.


Focus on Communication


Clear and consistent communication will keep your team and customers on the same page.

·        Spend 5-10 minutes before each shift to go over daily goals, staffing assignments, and key updates.

·        Let customers know about extended wait times, limited stock, or last-minute holiday hours through social media, signage, and email.

·        Train your team to use phrases like “Thank you for your patience” or “We’re happy to help find a solution” to ease frustration.


Motivate Your Team


The holiday rush can be stressful, so keeping morale high is essential.

·        Offer small perks. Provide snacks, coffee, or even a small holiday bonus to show appreciation.

·        Recognize employees for going the extra mile, whether it’s solving a tricky customer issue or handling a busy shift with a positive attitude.

·        Incentivize performance. Offer small rewards like gift cards for hitting sales goals or receiving glowing customer feedback.


Make Customer Interactions Count


The holidays are an opportunity to turn first-time shoppers into loyal customers.

·        A warm greeting, personalized recommendations, or a quick “Thank you for shopping small” can make a lasting impression.

·        Offer a discount or raffle entry in exchange for email sign-ups, so you can reconnect with customers in the new year.

·        Invite happy customers to leave a review online or share their experience on social media. Respond to those who leave reviews, good or otherwise. Customers will feel seen.



Even with limited time, these strategies can help you manage the holiday chaos effectively while creating a positive experience for your customers and staff. Remember, small improvements can go a long way—and your efforts this season can set the stage for loyal customers and smoother operations in the year ahead.

Finally, don’t forget to enjoy the holiday hustle. After all, it’s the most wonderful time of the year. 

June 9, 2025
The year's midpoint is your wake-up call—refocus now to finish strong. Scrutinize your numbers to find what’s working (and what’s not). Reboot your marketing before seasonal shifts hit. Remove workflow roadblocks to boost team output. Reconnect with your business’s core purpose. 597 Words ~ 3 minute read The midpoint of the year often hits like a reality check: goals half-met, momentum lagging, and a to-do list that keeps growing. But this moment is also a strategic gift: a reset button that can set you up for a stronger, smarter second half. Here are five high-impact moves to help you reset with intention and finish the year with confidence: 1. Run the Numbers, Then Rewrite the Playbook Take a hard look at your financials. Are you ahead, behind, or coasting? Scrutinize revenue trends, margins, and expenses. Identify what’s draining resources and double down on what’s driving growth. Use the insights to reshape your financial strategy for the next six months, because winging it isn’t a plan. 2. Reboot Your Marketing Before the Fall Rush If your marketing has lost steam, this is your window to revive it. Launch a seasonal promotion, refine your messaging, or test new channels to re-engage your audience. And don’t wait to prep for fall. Holiday planning starts now. Review your content calendar, track past performance, and align campaigns with your business goals. 3. Clear the Roadblocks Slowing Your Team Small inefficiencies become big headaches by year’s end. What processes are wasting time? Where’s the communication breaking down? Invite your team to flag friction points and co-create solutions. Even modest upgrades, such as automating reports, streamlining meetings and clarifying roles, can drive major gains. Harvard Business Review explores how better collaboration fuels better outcomes. 4. Recalibrate Your Goals and Reset Priorities It’s okay if the goals you set in January don’t fit anymore. Priorities evolve. What matters is focus. Reassess your KPIs and trim anything that’s distracting from your top objectives. Reset your team’s focus around fewer, clearer targets so execution becomes simpler and more powerful. 5. Reconnect with Your Why Amid the grind, your original mission can get blurry. Take a step back to reflect: Why did you start this business? Who do you serve, and how do you want to show up for them? Realigning with your purpose energizes your leadership and clarifies your brand. Fast Company outlines how reconnecting to your “why” boosts both engagement and performance. Bottom Line: A mid-year reset isn’t just a productivity hack, it’s a strategic imperative. It gives you space to pause, zoom out, and ask the critical questions that get lost in day-to-day urgency. By evaluating your numbers, refreshing your marketing, streamlining operations, focusing your goals, and reigniting your purpose, you give your business the fuel it needs to finish the year not just intact, but thriving. This isn’t about doing more; it’s about doing what matters most with greater clarity, consistency, and conviction. --- The Leavenworth-Lansing Area Chamber of Commerce is a private non-profit organization that aims to support the growth and development of local businesses and our regional economy. We strive to create content that not only educates but also fosters a sense of connection and collaboration among our readers. Join us as we explore topics such as economic development, networking opportunities, upcoming events, and success stories from our vibrant community. Our resources provide insights, advice, and news that are relevant to business owners, entrepreneurs, and community members alike. The Chamber has been granted license to publish this content provided by Chamber Today, a service of ChamberThink Strategies LLC.
June 9, 2025
Who isn’t feeling the pain of being stretched too thin these days? If you’ve dabbled with AI, you may have cut the time it takes you to do administrative tasks by as much as 26 minutes a day (at least according to a recent survey in the UK). However, it’s possible to do a lot more than that when you move past administrative tasks and see where else you can do more with less. One of these areas is content. Most businesses are sitting on goldmines of content and don’t even know it. This article will show you five genius ways to get more out of what you already have by repurposing and restructuring the media. 1. Turn Longform Content into Shortform Gold Feed your existing blog posts, eBooks, or newsletters into an AI tool to extract highlights, tips, or quotes for social media posts. Creative twist: Use AI to rewrite the same message in multiple tones—professional, humorous, casual—or tailor it for different platforms like Instagram, LinkedIn, or Facebook. 2. Transform Video or Podcast Transcripts into Written Content AI transcription tools can convert spoken content into text. Use a language model to turn that transcript into blog posts, newsletters, or Q&A articles. Creative twist: Convert a video transcript into a “Top 5 Takeaways” post, a tutorial, or a visually rich infographic with AI-generated headlines. 3. Create Content for Different Audiences from One Source Take a general piece of content (like a blog post) and ask AI to adapt it for different member personas such as new members, loyal/engaged members, or industry partners. Creative twist: Turn one blog post into: · A beginner’s guide on the topic · A technical breakdown · A “pitch” version for partners or press releases 4. Build an Email Series from a Single Piece Take a detailed guide or blog post and ask AI to break it into a 3–5-part email series, complete with subject lines, CTAs, and value-focused messaging. Email series can be very effective in helping your content get noticed. People may not take the time to read a 700-word blog post, but if you email the summary points across several days, they’ll get the gist of the message and will most likely remember it better than reading it all at once. Creative twist: Include AI-generated teaser lines or questions at the end of each email to boost open and click rates. 5. Reimagine Content as Interactive Tools or Experiences Use AI to turn tips, FAQs, or how-to guides into interactive quizzes, calculators, or chatbot scripts that educate and engage users. Example: Turn a skincare routine blog into a “What’s Your Skin Type?” quiz, or a business checklist into a “Startup Readiness Scorecard.” The titles you choose for the materials can make the content a lot more appealing. You can even use reimagined, designed pieces as lead magnets. People often won’t recognize it in another format. Speaking of, upload any written content onto NotebookLM and create a podcast on the topic. You can even tell it which parts of the text you want it to pay attention to or avoid. There are so many things you can do with existing content and marketing collateral you already have. If you can’t think of any creative ideas on how to repurpose those critical pieces, ask AI. Tell it your audience and your goal behind repurposing the content. Then ask it to suggest some ideas to you. You’ll be surprised what it comes up with. ------------- Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle , rediscovering the magic within. _______________________________________ Facebook: @tellyourstorygetemtalking Instagram: @christinametcalfauthor LinkedIn: @christinagsmith
June 2, 2025
Pause to Stabilize: Cut costs and renegotiate to create breathing room. Pivot, Don’t Panic: Explore new markets or customer segments while staying agile. Learn Fast or Fall Behind: Turn setbacks into insights through rapid experimentation. Guard the Downside: Hedge risks and protect what matters most. 600 words ~ 3 min. read Even seasoned leaders know the sting of a strategy that’s no longer working. But the real measure of leadership isn’t avoiding failure—it’s how decisively and creatively you pivot when the path ahead shifts. When strategic plans falter—whether due to market turbulence, internal missteps, or external shocks—leaders must act not with panic, but with precision. Drawing from Harvard Business Review’s “How to Rescue a Failing Strategy,” here are four pivotal moves to help regain strategic traction. 1. Pause to Stabilize If your strategy is wobbling, the first priority is to buy time without triggering chaos. Consider: Reducing burn rate by cutting non-essential expenses Freezing expansion plans that strain resources Renegotiating contracts or vendor terms to ease cash flow Retailers, for instance, might pause new store openings to refocus on e-commerce logistics. Nonprofits may temporarily halt new program rollouts to concentrate on core impact areas. This strategic pause buys clarity—and the space to think critically. 2. Pivot, Don’t Panic Locking into one approach can be dangerous when conditions change. Instead, design options: Enter adjacent customer segments Test low-risk partnerships or distribution channels Pilot tweaks to product offerings or delivery models For manufacturers, this might mean adapting existing equipment to serve a neighboring industry. Professional services firms could pivot to virtual delivery or a subscription-based model. Related reading: McKinsey on adaptive strategies 3. Learn Fast or Fall Behind Use turbulence as a catalyst to turn your organization into a fast learner. That means: Running controlled experiments on pricing, offers, or ops Creating real-time feedback loops from customers and staff Making strategic reviews more iterative, less static Construction firms might beta-test prefab components for speed and cost. Tech startups could A/B test UX changes weekly. Also worth reading: Bain on learning organizations 4. Guard the Downside Pivots come with risk. Your job? Minimize exposure while staying bold. Cap investments in unproven ideas Increase controls around key financial or operational processes Develop contingency plans for likely risk scenarios Think of this as smart aggression—pushing forward without leaving your core vulnerable. Bottom Line Every organization will face moments when strategy falters. The difference lies in the response. Leaders who act with focus—stabilizing, experimenting, and protecting—don’t just recover; they reposition for smarter, stronger growth. --- The Leavenworth-Lansing Area Chamber of Commerce is a private non-profit organization that aims to support the growth and development of local businesses and our regional economy. We strive to create content that not only educates but also fosters a sense of connection and collaboration among our readers. Join us as we explore topics such as economic development, networking opportunities, upcoming events, and success stories from our vibrant community. Our resources provide insights, advice, and news that are relevant to business owners, entrepreneurs, and community members alike. The Chamber has been granted license to publish this content provided by Chamber Today, a service of ChamberThink Strategies LLC.