Talking Websites: A Game-Changer for Small Business
September 8, 2025
If you’ve ever parented a teenager, you know talking back is not to be celebrated. But when it comes to your business website, talking back is the next big trend.
Most websites feel like digital brochures. You scroll, you click, you squint at tiny menus—and if you can’t find what you’re looking for in 20 seconds, you’re gone. On to the next one.
But what if you landed on a website that immediately addresses your needs:
“Hi there! Looking for a haircut, a color, or some products?”
You type “Color,” and the site replies:
“Excellent. Want to see our stylists’ availability this week?”
No scrolling, no clicking, no calling. Just the information you want right away.
That’s a conversational website—and it’s not just for tech giants. Thanks to new AI tools, even the smallest businesses can create sites that chat with customers, not just sit there looking pretty.
Why Conversational Websites Could Be the Next Big Thing
There are many benefits to a conversational website. Most visitors want quick answers but they don’t want to speak to a person. If they did, they would’ve called. This gives them the answers they want when they want them.
Additionally, a conversational website can:
- Save time: Customers get quick answers any time of day or night instead of calling or emailing you. It will also save your employees time because they won’t have to put off customers to answer the phone or respond to an email.
- Make sales easier: Instead of a clunky order form, a friendly bot can walk people through the buying process step by step. With advances in AI and search, people are migrating away from typing answers and questions. Most rely on verbal commands and conversations. Search and inquiries are becoming more and more conversational.
- Feel personal: Customers want to feel seen, not like they’re filling out a tax form. A conversational flow makes your brand warmer and more approachable, especially when you create the tone for your virtual assistant.
But I Can’t Code
The good news is you don’t need to know a single line of code. Seriously. Tools are popping up every day that do the heavy lifting for you.
1. Build a Site Just by Talking to It
Platforms like Wix’s AI Builder let you describe your business in plain English—
“I run a bakery that specializes in birthday cakes and gluten-free treats.”
—then it generates a full website, complete with text, design, and images.
2. Replace Boring Forms with Friendly Chats
Instead of “Fill out this contact form,” tools like Landbot or Tidio turn that process into a conversation.
Bot: “What’s your name?”
Visitor: “Samantha.”
Bot: “Hi Samantha! Want to see today’s specials or book a table?”
Lead captured. Customer happy.
3. Let AI Test and Tweak Your Site for You
Services like Coframe quietly improve your site in the background. They test different headlines, buttons, and layouts to see what gets the most clicks—no knowledge of A/B testing required.
A Few Tips to Keep It Human
Even with all this cool tech, the magic is in your brand’s personality. Keep these best practices in mind:
- Use your voice. If you’re a playful boutique, let your chatbot be sassy. If you’re a financial planner, keep it calm and professional.
- Be clear it’s AI. Customers don’t mind chatting with a bot, but they do mind feeling tricked. There are some really good AIs out there. It may not be obvious to them that they are not talking to one of your employees. Be transparent about that.
- Guide people forward. Every conversation should end with a next step: “Book now,” “Call us,” or “See more.” Anticipate what would logically come next.
Ready to Make Your Website Talk?
Your customers (and potential customers) want quick answers, easy booking, and a sense that someone’s listening and understands what they want—even if that “someone” is AI.
With today’s tools, you don’t need a tech team or a giant budget. You just need your unique voice and a willingness to let your website have a conversation instead of being a silent billboard. Internet interactions are becoming more conversational. Watch how people around you are using their phones. They’re talking to AIs more often than people. You want to make sure you’re prepared to answer them back.
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Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle, rediscovering the magic within.
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Facebook: @tellyourstorygetemtalking
Instagram: @christinametcalfauthor
LinkedIn: @christinagsmith
Surviving Disaster: A Small Business Resource Guide
You've polished your website, perfected your elevator pitch, and your product or service genuinely solves real problems. Yet somehow, you keep attracting the wrong customers—the ones who haggle over every penny, make unreasonable demands, or disappear after one purchase. Meanwhile, your dream clients seem to float past, elusive, visiting but not buying. Why? As in any human relationship, you need to be more magnetic. If your answer is, “I’m trying,” then perhaps you’re creating the wrong kind of magnetic field around your brand. Opposites Don't Always Attract in Business Did you ever play with magnets? If you did, then you know magnets have two poles that create distinct fields of attraction and repulsion. Your business has something similar. Every decision you make, from your pricing strategy to your communication style, either attracts or repels specific types of customers. Most beginning businesspeople think success is about appealing to as many people as possible. Their marketing consists of claims like, “This is a great gift for everyone,” “This item fits everyone’s lifestyle.” But trying to appeal to everyone creates neutral magnetism that attracts no one strongly. Most customers don’t want to be everyone. They want to be spoken to in ways that catch their attention, such as “Creative architects love our tool,” or “We help people who hate doing yardwork get their weekend back.” Those types of callouts leave a potential customer thinking, “That’s me,” which inadvertently directs them to think, “That (product/service) is for me.” Speaking in Your Customer's Natural Wavelength Additionally, your ideal customers operate on distinct "business frequencies," that’s to say, patterns of decision-making, communication preferences, and value systems that are surprisingly predictable within industries and personality types. Most businesses broadcast on a "Generic FM"—bland, safe messaging that technically reaches everyone but resonates with no one. Your competition is probably doing the same thing, which is why customers can't tell you apart. Tuning Into the Right Station Let's say you run a marketing agency. Instead of saying "We help businesses grow," try identifying your ideal client's specific “frequency”: ● The Overwhelmed Entrepreneur: "For entrepreneurs who lie awake at 2 AM wondering why their great product isn't selling itself" ● The Scaling Company: "When your scrappy startup marketing tactics hit a wall at $2M revenue" ● The Corporate Escapee: "Marketing services for executives who fled corporate life and swore they'd never work with agencies that speak in buzzwords again" Each message repels two groups while magnetizing one and that's exactly what you want. Availability Affects Attraction Many small businesses are getting it backwards. They think being constantly available and accommodating makes them more attractive. In reality, it often signals low value and desperation, which is the business equivalent of appearing too eager on a first date. This doesn't mean you should be difficult to buy from. No one’s going to purchase from someone playing “hard to get.” It means understanding what behavioral economists call "perceived scarcity signals." These are subtle indicators that communicate value through selective availability. Examples of Strategic Scarcity ● A landscape architect who only takes on three projects per quarter (instead of cramming in as many as possible). You’ll often see this in marketing as “I just had a spot open up. Grab it now because I only have availability like this once a quarter.” ● A consultant who requires a discovery call before proposing. “Let’s jump on a call and see if we’re a good fit for one another.” ● A restaurant that closes one day per week "to maintain quality" (instead of staying open every day to maximize revenue). Chick-fil-a, enough said. These businesses repel price-sensitive, high-maintenance customers while attracting clients who associate selectivity with expertise. The Compound Interest of Customer Magnetism The most overlooked aspect of customer attraction is that it compounds over time if you maintain consistency and think about how every interaction either strengthens or weakens your magnetism. When you bend your standards, lower your prices, or compromise your values to accommodate a marginal customer (not your ideal customer), you don't just make that one transaction less profitable. You make it harder to attract ideal customers in the future. Conversely, every time you politely decline a poor-fit customer or maintain your standards despite pressure, you strengthen your brand. Word spreads through your ideal customer network that you're selective, professional, and worth the premium. The other part no one tells you about catering to someone other than your ideal audience is that it endangers your word-of-mouth marketing. Word-of-mouth or referrals are something every business wants because it’s one of the most powerful types of marketing. When you market to everyone, including those who are not a good fit for you, you attract the wrong kind of customers and what they say about you will either be negative or, if it’s positive, it will attract more people who are not an ideal fit. After all, most people hang out with people who are similar to them so if they’re referring people to you it will be more people who are not your target market. The Practical Magnetism Audit Want to identify if your business has weak magnetism? Ask yourself these questions: Attraction Audit: ● Do your last five new customers have similar characteristics, challenges, and values? ● Would your best customers enthusiastically recommend you to their friends? ● Do people often say "I never would have thought of that" when you explain your approach? Repulsion Audit: ● Can you clearly articulate who your service is NOT for? ● Do you regularly turn away inquiries that aren't a good fit? ● Would your worst customers give similar complaints about what they didn't like? If you answered no to most of these questions, you likely have neutral polarity—trying to be everything to everyone and ending up magnetic to no one. Rewiring Your Business Magnetic Field Start by identifying your strongest existing customer relationships. What specific problems do you solve for them that no one else addresses quite the same way? What do they value about working with you that they can't get elsewhere? That's your magnetic north. Then, gradually align everything—your messaging, pricing, processes, and even your office environment—to strengthen that specific part of your brand. Some customers will drift away. Let them. They're making room for the clients who will become your biggest advocates and most profitable relationships. Remember, in a world of infinite choice and constant noise, being remarkably good for some people is infinitely more valuable than being adequate for everyone. Your perfect customers are out there, searching for exactly what you offer. The businesses thriving today aren't necessarily the ones with the best products or the biggest marketing budgets. They're the ones that have figured out how to create a strong, focused magnetic field and their ideal customers can't help but be drawn in. That's not just good marketing. That's magnetic business design. ------------ Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle , rediscovering the magic within. _______________________________________ Instagram: @christinametcalfauthor LinkedIn: @christinagsmith
Unless you've been living under a rock it's difficult to avoid all the posts about school starting back up again and summer being over. Why do those events matter? It means we're quickly approaching Q4 and that is the perfect time to review what has gone well for you this year and what has been a mounting challenge. While you may be laser-focused on holiday sales, year-end reports, and hitting those final quarterly goals, the savviest leaders know Q4 is also the time to zoom out. The decisions you make now don’t just impact your December and year end. They shape your success well into 2026. Business cycles move quickly. The economy, workforce, and technology will continue to shift in ways that reward businesses that plan ahead. Ready, Set, Go! Here’s how to get future-ready while everyone else is just trying to cross the 2025 finish line. Set Your Goals If you haven’t already done so, start by revisiting or creating a three-year strategy for your business. Businesses that thrive don’t just chase sales. They pursue a bigger vision. Use Q4 to review your long-term goals. Where do you want your company to be in 2026? Expanding into new markets? Adding product lines? Increasing automation? Achieving greater efficiency and cost savings? Write it down, get buy-in from the leadership team, and align next year’s goals with that north star. Break your vision into yearly milestones so it feels achievable, not overwhelming. When Strategy Stalls: 4 Moves to Regain Momentum ------------------- Invest in Movement Next, consider technology investments. AI, automation, and digital tools are having huge impacts on efficiency and cost-savings. If you wait until 2026 to get around to auditioning these “game changers,” you’ll be behind. Look at how technology can support your growth, through things like customer relationship management, e-commerce, or workflow automation. Starting small with a chatbot, productivity app, or scheduling tool today could free up enough resources to tackle bigger tech upgrades in 2026. 5 Genius Ways AI Can Stretch Your Existing Content AI for Small Businesses: Practical Steps to boost utility How Small Businesses Can Lead Innovation ---------------- Invest in People Your workforce also deserves attention. The talent pipeline is shifting, with Gen Z stepping into more roles and hybrid work remaining a hot topic. Businesses that build flexibility, invest in upskilling, and cultivate a strong culture now will have a competitive advantage in recruiting and retaining the right people. Additionally, add professional development to your 2026 budget. It’s one of the most powerful investments for long-term growth and employee satisfaction. If you can't afford professional development for your team, consider affordable solutions like what the chamber of commerce offers. Chamber member benefits cover all employees, which means they can attend the chamber events of their choosing and may be able to meet professional development goals through chamber trainings, webinars, and events. By bringing these opportunities to your employees’ attention you look like the rock star who's assisting them in their career pathing and knowledge attainment. The chamber may also have a mentor program that your employees can participate in. This can be a huge benefit for younger employees looking for guidance. Perks & Benefits Idea List – Available to Chamber Members The New Employee Benefit Everyone Is Talking About Recognition is Free—But It Might Be the Most Valuable Investment You Make The 2025-2026 Leadership Class is now accepting applications. Access here and return to: Office@LLChamber.com by September 15. --------- Check the Finances Financial resilience is another key to success. Interest rates, inflation, and shifting consumer habits make financial agility essential. Look at your cash flow, debt, and pricing strategies. What can you adjust now to weather uncertainty in the next two years? Diversifying revenue streams ensures your 2026 success isn’t dependent on one source of income. Money Management Tips for People Who Hate Money Management Get Ready! For Small Business Week Small Business Resource Round-up Mid Year reset ------------- Build Relationships Anticipating market shifts can also give you a competitive edge. Consumer values are evolving, especially around sustainability, health, and community. Businesses that align with these trends will have a competitive advantage. Pay attention to what your customers are asking for now. It’s often a preview of what will be standard in 2026. 5 Customer-Focused Strategies to Build Loyalty and Drive Growth Hospitality is the Hidden Edge: Why Emotional Connection Drives Customer Loyalty How to Build Loyalty Without Spending a Dime on Ads ------------------- Check-in with the Chamber Finally, strengthen your community and partnerships. No business succeeds in a vacuum. Your local chamber of commerce offers resources, advocacy, and connections that can give you a leg up in uncertain times. Don’t just look to network—collaborate. Joint promotions, shared talent pipelines, or advocacy efforts can open doors you couldn’t access alone. Q4 is the perfect time to step back, not just step up. By thinking beyond the immediate hustle and honing your business strategy, you’ll finish this year strong and ensure sustainable, future-ready growth in 2026 and beyond. 10 Ways to Get the Most from Your Chamber Membership How to Build Business Connections (Even If You Hate Networking) Local Business Partnerships Strengthen Communities, Drive Growth Your Chamber Listing Matters More Than Ever! -------------------- Looking for information on making your landing page better? Need technical assistance? Visit here! Looking for sponsorship/event hosting information? Complete this form to let us know what you’re interested in. ---------------------- Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle , rediscovering the magic within. _______________________________________ Facebook: @tellyourstorygetemtalking Instagram: @christinametcalfauthor LinkedIn: @christinagsmith
