Talking Websites: A Game-Changer for Small Business

September 8, 2025

If you’ve ever parented a teenager, you know talking back is not to be celebrated. But when it comes to your business website, talking back is the next big trend.


Most websites feel like digital brochures. You scroll, you click, you squint at tiny menus—and if you can’t find what you’re looking for in 20 seconds, you’re gone. On to the next one.


But what if you landed on a website that immediately addresses your needs:


“Hi there! Looking for a haircut, a color, or some products?”

You type “Color,” and the site replies:

“Excellent. Want to see our stylists’ availability this week?”


No scrolling, no clicking, no calling. Just the information you want right away.


That’s a conversational website—and it’s not just for tech giants. Thanks to new AI tools, even the smallest businesses can create sites that chat with customers, not just sit there looking pretty.

 

Why Conversational Websites Could Be the Next Big Thing


There are many benefits to a conversational website. Most visitors want quick answers but they don’t want to speak to a person. If they did, they would’ve called. This gives them the answers they want when they want them.


Additionally, a conversational website can:

  • Save time: Customers get quick answers any time of day or night instead of calling or emailing you. It will also save your employees time because they won’t have to put off customers to answer the phone or respond to an email.
  • Make sales easier: Instead of a clunky order form, a friendly bot can walk people through the buying process step by step. With advances in AI and search, people are migrating away from typing answers and questions. Most rely on verbal commands and conversations. Search and inquiries are becoming more and more conversational.
  • Feel personal: Customers want to feel seen, not like they’re filling out a tax form. A conversational flow makes your brand warmer and more approachable, especially when you create the tone for your virtual assistant.


But I Can’t Code


The good news is you don’t need to know a single line of code. Seriously. Tools are popping up every day that do the heavy lifting for you.

 

1. Build a Site Just by Talking to It


Platforms like Wix’s AI Builder let you describe your business in plain English—

“I run a bakery that specializes in birthday cakes and gluten-free treats.”

—then it generates a full website, complete with text, design, and images.

 

2. Replace Boring Forms with Friendly Chats


Instead of “Fill out this contact form,” tools like Landbot or Tidio turn that process into a conversation.

Bot: “What’s your name?”

Visitor: “Samantha.”

Bot: “Hi Samantha! Want to see today’s specials or book a table?”

Lead captured. Customer happy.

 

3. Let AI Test and Tweak Your Site for You



Services like Coframe quietly improve your site in the background. They test different headlines, buttons, and layouts to see what gets the most clicks—no knowledge of A/B testing required.


A Few Tips to Keep It Human


Even with all this cool tech, the magic is in your brand’s personality. Keep these best practices in mind:

  • Use your voice. If you’re a playful boutique, let your chatbot be sassy. If you’re a financial planner, keep it calm and professional.
  • Be clear it’s AI. Customers don’t mind chatting with a bot, but they do mind feeling tricked. There are some really good AIs out there. It may not be obvious to them that they are not talking to one of your employees. Be transparent about that.
  • Guide people forward. Every conversation should end with a next step: “Book now,” “Call us,” or “See more.” Anticipate what would logically come next.

 

Ready to Make Your Website Talk?


Your customers (and potential customers) want quick answers, easy booking, and a sense that someone’s listening and understands what they want—even if that “someone” is AI.


With today’s tools, you don’t need a tech team or a giant budget. You just need your unique voice and a willingness to let your website have a conversation instead of being a silent billboard. Internet interactions are becoming more conversational. Watch how people around you are using their phones. They’re talking to AIs more often than people. You want to make sure you’re prepared to answer them back.

 

 


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Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle, rediscovering the magic within.

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Facebook: @tellyourstorygetemtalking

Instagram: @christinametcalfauthor

LinkedIn: @christinagsmith

October 23, 2025
If your chamber membership is gathering dust because you don't enjoy networking events, you're missing out on significant value hiding in plain sight. While mixers and ribbon cuttings get the spotlight, your membership includes strategic resources that can solve real business problems, even for those of us who hate “working a room.” Your Chamber as Problem-Solving Partner Before hiring expensive consultants or spending hours researching solutions or attending City Council meetings with time you don’t have, tap into your chamber's institutional knowledge. Most chambers field dozens of questions weekly from businesses facing similar challenges. Need a reliable commercial insurance broker? Wondering about local permit requirements? Looking for employee benefits providers? Your chamber staff has likely connected ten other businesses with exactly what you need in the past month alone. A simple phone call can save you days of research and connect you with pre-vetted resources. Leverage Collective Buying Power Your chamber membership often includes access to group rates on essential services. Health insurance, payment processing, shipping discounts, office supplies, and advertising opportunities frequently come with member pricing that can save thousands annually. Many business owners never explore these benefits because they assume switching providers is complicated. Start with one area—perhaps credit card processing fees or shipping costs—and request a comparison quote through your chamber's endorsed programs. The savings often pay for your membership several times over. - Medical Plan available to Chamber Members through Aetna Strategic Visibility Without the Small Talk Hate networking events but still need visibility? Most chambers offer alternative exposure opportunities: member spotlights in newsletters, social media features, directory listings with SEO benefits, an article in their destination guide, and quote opportunities for press releases. Volunteer for a committee that meets during business hours rather than evening mixers. You'll build deeper relationships with fewer people while contributing your expertise. Economic development, public policy, events, or education committees often need people and meet in formats more comfortable than cocktail parties. - Your membership comes with an online listing that has a customizable landing page, complete with ability to rate and review. However, if your current membership level does not include this, feel free to contact us to discuss an upgrade: Office@llchamber.com - Interested in volunteering? Let us know: Office@llchamber.com . We’re always looking for people willing to lend a hand! - We’d love to hear your praise for the Chamber—send us a short quote!. Interested? You know the email: Office@llchamber.com . - Join our 2026 Leadership class and spend time with a select group of up and coming community leaders. Currently accepting applications through December 1. Make Your Voice Count Chambers actively advocate on behalf of businesses with local and state government. Your membership gives you a direct channel to influence policies affecting your bottom line from zoning regulations to tax policies. Most chambers solicit member input on advocacy priorities but rarely hear from the majority of their membership. When your chamber sends advocacy surveys or requests feedback, take ten minutes to respond. Your specific challenges and stories give chamber leaders concrete examples when they're meeting with elected officials. -Check out our Government Affairs Committee or join them, second Thursdays monthly, 9-10AM, at the Chamber. Playlists of past events also available on YouTube ! - Check out our Military Affairs Council- they meet monthly, first Tuesdays at noon, at the conference room in Fairfield Inn & Suites. They also have quarterly MAC socials. Sign up for our December 10 th social (free!) or contact us to discuss hosting one: Office@llchamber.com. Your chamber membership is a toolkit, not a ticket to parties. Identify two or three benefits aligned with your current business needs and commit to using them this quarter. The return on investment is there. You just need to claim it. - We are also collecting survey answers to better serve our community- please let us know! It’s short (we promise!) and will enter you for a chance to win a “LeavenworthIt” Swag bag. Read More: - 10 Ways to Get the Most from your Chamber Membership - How to Build Business Connections (Even if You Hate Networking) - Local Business Partnerships Strengthen Communities and Drive Growth - Your Chamber Listing Matters More Than Ever! ----------------- Christina Metcalf is a writer/ghostwriter who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She loves road trips, hates exclamation points, and is currently reading three books at once. _______________________________________ Medium: @christinametcalf Facebook: @tellyourstorygetemtalking Instagram: @christinametcalfauthor LinkedIn: @christinagsmith
October 14, 2025
Everyone is telling you that you should be doing something with AI for your business. Every newsletter, podcast, and conference talk seems to assume you're already knee-deep in implementation. Meanwhile, you're stuck at square one (or just using it to write an email here or there), overwhelmed by options and uncertain where to begin. Welcome to AI paralysis—the small business challenge nobody's talking about. When we talk about AI paralysis, we’re not addressing the technophobe or those business owners who are resistant to change. It's understandable that they have their hesitation. But you’re different. You’re not against AI. You already use it a little but you’re not sure how to implement it in your business for maximum efficiencies. You’re just being a practical business owner and you don’t want to make an expensive mistake. But you're watching competitors post about their "AI transformation" and wondering if ChatGPT is even relevant to your industry. The fear of choosing wrong often feels worse than choosing nothing at all. Why Businesses Are Afraid of AI The paralysis typically stems from three sources. First, the options are genuinely overwhelming. Do you need a custom solution or an off-the-shelf tool? Should you be thinking about customer service bots, marketing automation, or operational efficiency? Second, the terminology is deliberately confusing. Companies slap "AI-powered" on everything, making it impossible to separate genuine innovation from rebranded software. Third, there's no clear ROI calculator for your specific situation. What works for a tech startup might be useless for a dental practice. You don't need an AI strategy with all the bells and whistles. You need to solve specific problems, and AI might be one tool in your arsenal. How to Use AI for Your Business Start by ignoring the hype entirely. Don’t just jump on the latest rollout. Instead, write down your three biggest operational headaches. Get clear on the tasks that waste time, create bottlenecks, or drive you crazy. Maybe it's answering the same customer questions repeatedly, writing product descriptions, or scheduling appointments. Don't think about AI yet. Just identify the pain. Now, for each problem, spend thirty minutes exploring if an AI tool exists that addresses it. Not researching broadly—specifically searching for solutions to that exact problem. You'll quickly discover that for many small business needs, purpose-built AI tools already exist and cost less than hiring additional help. The key is starting microscopically small. Don't implement an enterprise solution. Try one free or low-cost tool for one specific task. Use ChatGPT to draft email responses for a week. Test an AI scheduling assistant for a month. Let an AI transcription service handle your meeting notes. These tiny experiments cost almost nothing and teach you what AI can do. For most small businesses, AI's real value isn't in dramatic transformation. It's in recovering small pockets of time that accumulate into meaningful savings. Fifteen minutes saved on daily email drafts. Twenty minutes saved on social media planning. An hour saved on meeting summaries. It’s unlikely you’ll fall behind your competition because you haven’t built custom AI solutions. The businesses that will struggle in the future are those that haven’t experimented with anything at all. AI paralysis ends the moment you treat it like any other business tool: try something small, measure if it works, keep it or dump it, then move on to the next experiment. If you’re not sure where to start, check with your chamber of commerce. It’s likely they have resources, programming, or connections that can help you figure out how to use AI tools for greater efficiency. Further Reading: 5 Genius Ways AI Can Stretch Your Existing Content AI For Small Businesses: Practical Steps to Boost Efficiency and Customer Engagement AI Isn't Replacing SEO- It's Redefining It How to Win at Content With AI  ----------------- Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle , rediscovering the magic within. _______________________________________ Facebook: @tellyourstorygetemtalking Instagram: @christinametcalfauthor LinkedIn: @christinagsmith
October 6, 2025
A Guide to Recovering Revenue You Didn't Know You Were Losing When was the last time you reviewed your business subscriptions? From software to streaming services, you could have hundreds of dollars out there that you had forgotten about. That’s money that’s been quietly slipping through the cracks. Most business owners are so focused on bringing money in the front door that they don't notice it leaking out the back. But this "hidden cash" is actually easier to find than new customers, and the returns are immediate. It’s a treasure hunt through your business finances so grab your coffee, block off a few hours, and let's go find your money. Stop #1: The Subscription Graveyard Time needed: 30-45 minutes Pull up your bank and credit card statements from the last three months. Look for any recurring charges and ask yourself these questions: When's the last time someone on your team used this service? Are we paying for user seats that employees no longer occupy? Did we upgrade to a premium plan for a feature we used once? Is there a free or cheaper alternative that would work just as well? (This is especially important to ask yourself with many AI programs out there doing things you once needed from desparate pieces of software. Many platforms now do multiple tasks and you can cancel those that are redundant.) Common culprits include stock photo subscriptions, legacy software that's been replaced but never cancelled, LinkedIn Premium accounts for former salespeople, and that project management tool everyone swore they'd use but didn't. Action item: Create a simple spreadsheet listing every subscription, its monthly cost, who uses it, and when you last reviewed it. Set a calendar reminder to repeat this exercise every six months. Stop #2: Your Pricing Structure Time needed: 2-3 hours When was the last time you looked at your pricing? Not tweaked it, but truly analyzed whether it reflects your current costs, expertise, and market position? Many business owners set their prices years ago and rarely revisit them. Meanwhile, their costs have increased, their skills have improved, and their market value has grown. You could be leaving significant money on the table. Here's a quick pricing health check: Compare your pricing to three competitors. Are you significantly lower? Why? Calculate your true cost of delivery TODAY including your time, materials, overhead, and a reasonable profit margin. Are you actually making money on each sale? Review your most and least profitable products or services. Should you be promoting different offerings? Check if you have any "legacy" customers still on old pricing from years ago. Action item: Block out time next week to analyze your three best-selling products or services. Run the numbers, then consider whether a strategic price increase makes sense. Stop #3: Vendor Contract Review Time needed: 1-2 hours per major vendor Your business relationships shouldn't be on autopilot. That insurance policy, cleaning service, or shipping contract you signed three years ago? The market has probably changed, and you might have more negotiating power than you think. Start with your biggest recurring expenses: rent, insurance, utilities, payment processing, shipping, and major suppliers. For each one, ask: When did we last shop around or renegotiate? Has our volume increased, potentially qualifying us for better rates? Are there competitors offering introductory deals to win our business? What would it take to get a 10% discount—annual prepayment, longer contract, higher volume commitment? You'd be surprised how often a simple phone call results in immediate savings. For instance, if you were to contact your credit card processor to discuss rates and review options, and they agreed to reduce their processing fees by 0.4%, how much money would that put in your pocket instead of theirs? It’s worth the ask. Action item: Identify your top five recurring expenses. Make it a goal to renegotiate or shop around for one per month over the next five months. Stop #4: The Cash Flow Calendar Time needed: 1-2 hours initially This isn't exactly "hidden" cash, but it's cash you're not accessing efficiently. Many businesses have money trapped in poor timing—paying vendors before they collect from customers, missing early payment discounts, or not taking advantage of favorable payment terms. Cash flow is the most common reason businesses fail. It’s not failing to make sales; it’s the timing of payments. Map out a simple cash flow calendar showing: When you typically get paid by customers (net 30, net 60, etc.) When you have to pay vendors and suppliers Any seasonal gaps or crunches in cash availability Then look for opportunities: Can you incentivize customers to pay faster with small discounts? Should you negotiate longer payment terms with vendors to match your collection cycle? Are you taking advantage of early payment discounts from suppliers when they make financial sense? Could you shift major expenses away from traditionally slow revenue months? Action item: Create a basic cash flow calendar for the next three months. Look for any obvious timing mismatches or opportunities. Stop #5: Unused Assets and Dead Inventory Time needed: 2-4 hours Walk through your space and look for things you're paying to store, maintain, or insure that you're not using. Physical inventory that hasn't moved in over a year is costing you money in storage, insurance, and opportunity cost. It's better to liquidate it at a discount and redeploy that cash than to let it gather dust. The same goes for equipment you're maintaining but not using, domain names you're not developing, or office space you're renting "just in case." Action item: Do a physical inventory check. Flag anything that hasn't been touched in 6-12 months and plan to either use it, sell it, or donate it. Stop #6: Tax Advantages You're Missing Time needed: 1 hour + consultation The IRS will never contact you to tell you that you’re paying too much. Nor will they call with a helpful “you missed this deduction.” Some commonly overlooked deductions and strategies include: Home office deduction (if you work from home) Vehicle mileage for business purposes (not just big trips—those coffee meetings count) Professional development and continuing education Equipment purchases that can be immediately expensed under Section 179 Health insurance premiums for self-employed individuals Retirement contributions that reduce taxable income Action item: Schedule a meeting with your accountant specifically to discuss tax optimization strategies. Bring your questions. A good accountant can often find savings that more than pay for their fees. Your 30-Day Treasure Hunt Plan Finding hidden cash doesn't have to be overwhelming. Start slowly and as you find money, you’ll be emboldened to do more. Here's a realistic action plan: Week 1: Review subscriptions and cancel what you don't need (30-45 minutes) Week 2: Analyze your three best-selling products/services for pricing opportunities (2-3 hours) Week 3: Contact your biggest vendor to discuss rates and terms (1 hour) Week 4: Create your cash flow calendar and identify one timing improvement (1-2 hours) Total time investment: 5-7 hours Potential monthly recovery: $500-$3,000+ Potential annual recovery: $6,000-$36,000+ Finding hidden cash is as easy as setting aside the time to pay attention to the details that get overlooked when you're busy running and growing your company. The beauty of this is that every dollar you recover goes straight to your bottom line. You don't have to market for it, deliver it, or service it. It's simply money that was already yours. You just needed to find it. ----------------------------- Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle , rediscovering the magic within. _______________________________________ Medium: @christinametcalf Facebook: @tellyourstorygetemtalking Instagram: @christinametcalfauthor LinkedIn: @christinagsmith