Embracing Imperfection to Strengthen Your Business

February 10, 2025

What do Han Solo (Star Wars et al), Walter White (Breaking Bad), and Katniss Everdeen (The Hunger Games) have in common? They’re terribly flawed and we love them for it.


Imperfection can also be a powerful asset for businesses when approached with the right mindset. So stop trying your best to be perfect and embrace imperfection as a way to connect with your customers. Here’s how:


How to be Perfectly Imperfect



You’ve probably heard the adage “finished is better than perfect” or “you can’t edit a blank page.” There’s something to be said for embracing life’s imperfections, especially in business. After all, everyone can relate, and imperfections are bound to happen. So you might as well make the best of them.


There’s a popular self-help book called “How to Keep House While Drowning.” It was written by a recovering overwhelmed housewife. It’s funny and terribly relatable, especially if you do most of the housework around your home. But it’s also a book about very boring things like dishes in a sink. You can use this same “common denominator” to relate with your ideal client.


Relatability


It's hard to identify with a perfect business or person. When someone is busy telling us how perfect they are or only showing us the perfect side of their lives, a distance between us will arise. After all, if your life is less than perfect how do you align with someone who is only showing you the sunny side?


Whether it's a fictional character, your best friend, or a business, seeing flaws makes us feel like that person or entity is going through the same things we are. This relatability can be loyalty-building when it comes to business.


Transparency


You can also turn mistakes into opportunities by being openly honest about your shortcomings. When you acknowledge errors and demonstrate a commitment to improvement, you actually build stronger relationships with customers. In fact, 89% of people believe a business can regain their trust if it admits to a mistake and transparently outlines steps to prevent future issues.


Authenticity


Companies that show their human side can gain a competitive edge. For example:

Domino's Pizza ran a campaign admitting their pizza had its issues, but they were addressing them.


Guess what?


It increased sales. Netflix publicly apologized for a pricing mistake, demonstrating accountability (and let’s not forget their Tyson debacle—again, they apologized instead of ignoring it). Coke went back to the original and admitted the change was a terrible idea. All of these companies received kudos for their honesty (and listening to customers).


Fearlessness


From an employee perspective, embracing imperfection can unlock creativity by removing the paralyzing fear of failure. When businesses create an environment that accepts mistakes as part of the learning process, employees feel more comfortable:


- Experimenting with new ideas

- Taking calculated risks

- Thinking outside traditional boundaries


Companies that remove the fear of failure can accomplish great innovation.


Healthier Work Environment


Transparency in leadership can also improve your business. When leaders acknowledge their own flaws it:


- Reduces stress among employees

- Increases job satisfaction

- Boosts overall productivity


If you’ve ever worked for a workaholic, you know their flawed views on work can be detrimental to your own.


But we’re not telling you to hang all your dirty laundry out on the line for everyone to see. There is a strategy behind using imperfection to build a stronger relationship with your customers and employees.


A Strategic Approach to Imperfection


The key is not to aim for mediocrity, but to view imperfections as opportunities for growth. Your business is never going to be perfect; but you can be perfectly relatable. Be real, be resilient, and be ready to learn and grow.


Our best relationships in life (and on the screen) are not between us and perfect people. Quite the opposite. We embrace flaws and appreciate when those around us do the same. Showing your less-than-perfect side will make you more endearing and solidify a long-term relationship between your business and your customers.



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Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle, rediscovering the magic within.

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Medium: @christinametcalf

Facebook: @tellyourstorygetemtalking

Instagram: @christinametcalfauthor

LinkedIn: @christinagsmith

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Leverage Collective Buying Power Your chamber membership often includes access to group rates on essential services. Health insurance, payment processing, shipping discounts, office supplies, and advertising opportunities frequently come with member pricing that can save thousands annually. Many business owners never explore these benefits because they assume switching providers is complicated. Start with one area—perhaps credit card processing fees or shipping costs—and request a comparison quote through your chamber's endorsed programs. The savings often pay for your membership several times over. - Medical Plan available to Chamber Members through Aetna Strategic Visibility Without the Small Talk Hate networking events but still need visibility? Most chambers offer alternative exposure opportunities: member spotlights in newsletters, social media features, directory listings with SEO benefits, an article in their destination guide, and quote opportunities for press releases. Volunteer for a committee that meets during business hours rather than evening mixers. You'll build deeper relationships with fewer people while contributing your expertise. Economic development, public policy, events, or education committees often need people and meet in formats more comfortable than cocktail parties. - Your membership comes with an online listing that has a customizable landing page, complete with ability to rate and review. However, if your current membership level does not include this, feel free to contact us to discuss an upgrade: Office@llchamber.com - Interested in volunteering? Let us know: Office@llchamber.com . We’re always looking for people willing to lend a hand! - We’d love to hear your praise for the Chamber—send us a short quote!. Interested? You know the email: Office@llchamber.com . - Join our 2026 Leadership class and spend time with a select group of up and coming community leaders. Currently accepting applications through December 1. Make Your Voice Count Chambers actively advocate on behalf of businesses with local and state government. Your membership gives you a direct channel to influence policies affecting your bottom line from zoning regulations to tax policies. Most chambers solicit member input on advocacy priorities but rarely hear from the majority of their membership. When your chamber sends advocacy surveys or requests feedback, take ten minutes to respond. Your specific challenges and stories give chamber leaders concrete examples when they're meeting with elected officials. -Check out our Government Affairs Committee or join them, second Thursdays monthly, 9-10AM, at the Chamber. Playlists of past events also available on YouTube ! - Check out our Military Affairs Council- they meet monthly, first Tuesdays at noon, at the conference room in Fairfield Inn & Suites. They also have quarterly MAC socials. Sign up for our December 10 th social (free!) or contact us to discuss hosting one: Office@llchamber.com. Your chamber membership is a toolkit, not a ticket to parties. Identify two or three benefits aligned with your current business needs and commit to using them this quarter. The return on investment is there. You just need to claim it. - We are also collecting survey answers to better serve our community- please let us know! It’s short (we promise!) and will enter you for a chance to win a “LeavenworthIt” Swag bag. Read More: - 10 Ways to Get the Most from your Chamber Membership - How to Build Business Connections (Even if You Hate Networking) - Local Business Partnerships Strengthen Communities and Drive Growth - Your Chamber Listing Matters More Than Ever! ----------------- Christina Metcalf is a writer/ghostwriter who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She loves road trips, hates exclamation points, and is currently reading three books at once. _______________________________________ Medium: @christinametcalf Facebook: @tellyourstorygetemtalking Instagram: @christinametcalfauthor LinkedIn: @christinagsmith

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