AI for Small Businesses: Practical Steps to Boost Efficiency and Customer Engagement

January 21, 2025

AI tools are revolutionizing small businesses by boosting efficiency, automating repetitive tasks, and enhancing customer engagement. Start by identifying bottlenecks in operations or customer experience, then explore AI tools tailored to your needs. Begin small with solutions like chatbots for customer support or AI-powered scheduling tools to save time and resources.

~ 764 words — 3.5 min. read


Artificial Intelligence (AI) is no longer just for large enterprises—it’s leveling the playing field for small businesses, empowering them to operate smarter, save time, and deliver better customer experiences. Whether you’re running a local café or a growing e-commerce business, AI tools can help streamline operations and scale your efforts effectively. The challenge? Knowing where to begin.

Here’s how small business owners can get started with AI and see meaningful results.


Identify Pain Points in Your Business


The first step to integrating AI is identifying where it can have the most impact. Start by analyzing workflows, customer interactions, and daily tasks to uncover inefficiencies or repetitive processes that waste time and resources.


Ask yourself:

  • Are you spending too much time on administrative tasks? Activities like scheduling, data entry, or invoicing often consume hours but don’t directly contribute to growth. AI-powered tools can handle these efficiently.
  • Do you face customer service bottlenecks? Slow response times or an inability to provide 24/7 support can frustrate customers. AI chatbots and virtual assistants can handle inquiries, ensuring faster, seamless interactions.
  • Is your marketing lacking personalization? Customers expect timely, tailored communications. AI tools can analyze customer data, predict needs, and deliver targeted campaigns that drive engagement and conversions.

Identifying these pain points will help you choose the right AI tools to streamline operations and enhance customer satisfaction.


Leverage AI for Time-Saving Automation


AI’s ability to automate repetitive tasks allows your team to focus on higher-value activities. By reducing manual processes, these tools improve efficiency, cut errors, and save time.


  • Scheduling Tools: AI apps like Calendly or Motion coordinate calendars, suggest meeting times, and send reminders, streamlining appointment management.
  • Accounting and Invoicing: Platforms like QuickBooks and Xero simplify bookkeeping by categorizing expenses, tracking cash flow, and generating reports. They also identify trends, enabling smarter financial decisions.
  • Customer Support: Chatbots like ChatGPTIntercom, or Zendesk AI provide 24/7 customer assistance, managing FAQs and escalating complex issues to human agents. This ensures fast, reliable service and reduces your team’s workload.


By starting small, AI automation can transform business processes, freeing up resources to focus on growth.


Enhance Customer Engagement with AI


Customers today expect quick, personalized, and seamless interactions at every touchpoint, and meeting these expectations is key to building loyalty and trust. AI tools make it easier to deliver this level of service without overburdening your team.


  • Chatbots and Virtual Assistants: Tools like IntercomTidio, or Drift can provide instant responses to customer inquiries on your website or social media channels. These AI-driven assistants can handle everything from answering FAQs to processing basic transactions, ensuring your customers feel supported 24/7.

  • Personalized Marketing: Platforms like HubSpotMailchimp, or ActiveCampaign use AI to analyze customer data—such as purchase history, browsing habits, or engagement patterns. With this data, they craft highly targeted and personalized email campaigns or promotions that resonate with individual customers, boosting conversion rates and driving repeat business.


Experiment Small and Scale Up


When integrating AI into your business, it’s important to start small and focus on tools that solve your most immediate challenges. Begin with one or two solutions that address critical areas, such as automating repetitive tasks or enhancing customer support. For example, you might implement an AI-powered scheduling tool or a chatbot to handle FAQs.


Track performance metrics like time saved, cost reductions, error rates, or improvements in customer satisfaction to measure the tool’s effectiveness. Regularly evaluate whether the AI solution is delivering measurable value. Once you see consistent results, you can confidently scale up by adding more advanced tools or expanding AI applications to other parts of your business.


Focus on User Training and Integration


For AI to truly deliver value, it’s essential that your team feels confident using the tools. Start by providing hands-on training to ensure employees understand how AI fits into their daily workflows and how it can make their jobs easier. Choose tools that integrate seamlessly with your existing systems, minimizing disruptions during adoption. Encourage open communication, addressing any concerns about usability or changes to processes. Consider designating a team member or hiring an expert to oversee AI implementation and troubleshoot issues. Proper training and integration not only maximize AI's impact but also foster team buy-in, ensuring long-term success.


The Takeaway


AI’s ability to drive small business success lies in its practicality. It’s not about replacing people but enabling teams to work smarter. By automating repetitive tasks and enhancing customer engagement, small businesses can gain a competitive edge in an increasingly digital marketplace.



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The Leavenworth-Lansing Area Chamber of Commerce is a private non-profit organization that aims to support the growth and development of local businesses and our regional economy. We strive to create content that not only educates but also fosters a sense of connection and collaboration among our readers. Join us as we explore topics such as economic development, networking opportunities, upcoming events, and success stories from our vibrant community. Our resources provide insights, advice, and news that are relevant to business owners, entrepreneurs, and community members alike. The Chamber has been granted license to publish this content provided by Chamber Today, a service of ChamberThink Strategies LLC. 


By Lauren Batchelor May 2, 2025
Resources for Small Businesses
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You know the old adage, “It takes money to make money”? While that may be true, marketing and advertising don’t have to cost a fortune. In fact, some of the most effective ways to get your business noticed are either free or surprisingly affordable (especially with the technology available). Whether you’re just getting started or trying to grow on a tight budget, here are 15 creative and cost-effective ideas to boost your visibility and draw in customers. 15 (plus one bonus) Cost-effective Ways to Get Your Business Noticed 1. Partner with Your Chamber of Commerce Your local Chamber is a marketing gem hiding in plain sight. Many chambers offer affordable sponsorships, advertising in their newsletters, banner placement on their website, and opportunities to speak at or host events. Chamber membership also often includes social media shoutouts, ribbon cuttings, and business directory listings—all built-in exposure for your brand. Chambers have excellent reputations in their communities as well as good relationships. Many tourists and new residents rely on referrals from the chamber when they come to town. Plus, the rates chamber’s charge for this type of high-quality exposure is very reasonable. Chamber Members! Be sure to check out - Our Facebook Group, Chamber Connect . - You can also view your advertising ROI from your online listing from August 2024 onward. - Have an upcoming event? Submit it to our newsletter/online calendar ( Office@LLChamber.com ) - Interested in hosting a Chamber Coffee for 2026? Contact us to see what dates are available: Office@LLChamber.com - Support our Government Affairs Committee or Operations International. Contact us for more information! - Interested in event sponsorships? Let us know! We can put you on a priority list for first information- Please note that our sponsorships are all ‘First Come, First Served’ basis. 2. Get Active on Social Media You don’t need to be on every platform—just the ones where your customers spend their time. Create short videos, behind-the-scenes posts, tutorials, or even humorous content to show off your brand’s personality. Authenticity performs better than high-budget polish. Be consistent with your posting too. The more people see you, the more they notice and recognize you. Soon you will be on their mind. Check out these past blogs for social media help and ideas: - 5 Content Marketing Strategies for Small Business Owners - Feeling Stuck? Try these Content Ideas for Small Businesses - How to Be More Engaging - How to Get More Love for Your Business on Social Media 3. Run a Giveaway or Contest People love free stuff. Give away a product or service in exchange for likes, shares, or email signups. It’s an inexpensive way to create buzz and grow your audience fast. Or run a contest when you host a pop-up or sponsor a table at an outdoor event (if it fits for your business). You’ll get to talk to a variety of people. A fun contest that also gets you more visibility is encouraging people to check-in when they’re at your business. Then provide a quarterly prize to the person with the most check-ins. House of Gaumond , a pop-up bakery, used this to great effect to get their following! 4. Create Google Business Profile Posts Google Business Profiles (formerly Google My Business) are free and powerful. Use posts to highlight new products, offers, events, or blog content. Bonus: It helps with your SEO. Get Started 5. Use Customer Testimonials and Reviews Happy customers are your best marketers. Share their testimonials on social media, your website, and even printed materials. Ask loyal customers to leave reviews on Google, Yelp, or Facebook. Many people will write them when asked and when you make it easy for them to do so. Use links to get them where they need to be. Chamber Members : Your built-out business listing allows people to rate you, submit a review, or ‘Like’ particular services. 6. Get Involved in Community Events Sponsor a little league team, host a booth at a local fair, or donate a prize to a nonprofit raffle. Community involvement builds trust and visibility with your target audience. Have you seen the traffic from the Leavenworth Interfaith Community of Hope’s 2025 Night of Hope Gala? Or Ten and Two Coffee- Lansing , is known for being a great place for community events! 7. Start a Referral Program Reward your current customers for referring new ones. A simple discount, freebie, or exclusive perk can motivate people to spread the word about your business. HOTWORX- Lansing is a great example of this! 8. Offer Free Workshops or Classes If you’re an expert at something, share your knowledge. Hosting a free online or in-person workshop can position you as an authority while attracting new leads. Share hashtags at your event to remind people to share on social. Have an expertise? Would you like to share it at a Chamber Event? Let us know ! Also, we’ve utilized this ourselves with Propert y and Sales Tax Forums, as well as a Cybersecurity Forum . SorWil Technology Solutions also utilizes this for their videos/podcasts. 9. Pitch Local Media Send story ideas or press releases to your local newspaper, TV station, or community blog. Journalists are always looking for local angles—your business could be the next feature. Support our local paper, the Leavenworth Times! 10. Use Window or Sidewalk Signs Creatively A clever chalkboard sign or window display can stop foot traffic in its tracks. Make people smile, laugh, or think—and they’ll remember your business. Other examples are Leavenworth Main Street’s Passageways project , or the Leavenworth County Historical Society’s Spirit of the Buffalo project ! 11. Create a Loyalty or Punch Card Program Encourage repeat business by rewarding customers who come back. Whether digital or old-school punch cards, loyalty programs keep your brand top-of-mind. It can also sway people to choose you more often. For instance, if they know they’ll get points from buying with you, they may go out of their way to do so knowing that they will benefit from it. And we’ll help you share the news about your new program! 12. Offer a Limited-Time Promotion Scarcity sells. Use urgency—“for 3 days only,” “first 10 people,” or “today only”—to create buzz and spike short-term interest. Sis’s Sweets does a great job updating daily and letting people know what’s available and for how long. 13. Join (or Start) a Local Business Collaboration Team up with complementary businesses for cross-promotions. For example, a coffee shop and a bookstore might do a “Read & Recharge” special. You both win. The Red Hibiscus Juice Co ., is one example of a business that coordinates & collaborates with others in the Health & Wellness to promote awareness! 14. Start an Email Newsletter Email is still one of the highest-ROI marketing tools. A simple monthly email with updates, deals, or helpful tips can keep customers engaged and coming back. Be sure to check out Constant Contact – it’s what the Chamber uses! Also, be sure to check out these articles for tips on newsletters: - Build a Fanatical Following with Email - 10 Unique Ways to Get More Email Subscribers - The 5 Most Common Mistakes Email Marketers Make 15. Use Your Vehicle as a Moving Billboard A magnetic car sign or vinyl decal can turn your commute into an advertising campaign. It's a one-time investment that works 24/7. The Chamber got ours from Advantage Printing . Support Local! Bonus: Watch your favorite brands. What makes you stop what you’re doing or stops you from scrolling. Even if they’re in a completely different industry, ask yourself how you might use what they do to improve your marketing. You don’t need a big budget to make a big impact. With some creativity and a willingness to show up where your audience is, you can get your business noticed without breaking the bank. And this isn’t a “choose one and you’re done” idea. These ideas are designed to get you thinking about what your audience will respond to. Then give it to them consistently so they get used to seeing you around. And remember—your Chamber of Commerce is here to help. Reach out and ask about marketing opportunities available to members. You might be surprised by how many resources are already at your fingertips. ---------- While we can’t list them all, here are a few more Chamber Members with a fantastic social media presence – Give them a follow! Alliance Nationwide Title Agency – Check out their past events. They have both fun and informational events that helps get people in the door of their offices, and they also celebrate with the community. Artistic Works by Lu - a mix of short-form videos, a weekly live stream, and regular posts about what’s new in store. They have a loyal following ready to see what’s New with Lu. Communication Concepts, Inc . – Their content is more professional, informational, and helpful! But it all leads back to what they do, creating a good sense of brand. The Small Hinge – Really lets her personality shine! Always showing off finished products and upcoming workshops. It’s easy to feel excited when her posts cross your feed. PS: Have a great social media strategy that we missed? Let us know in the comments! --------------------- Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle , rediscovering the magic within. _______________________________________ Medium: @christinametcalf Facebook: @tellyourstorygetemtalking Instagram: @christinametcalfauthor LinkedIn: @christinagsmith