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Providing a Better Customer Experience with AI (seriously!)

Providing a Better Customer Experience with AI (seriously!) The business landscape is noisy and crowded for most of us. But keeping your customers happy and engaged is crucial to your success and their return. Artificial intelligence (AI) offers a powerful toolkit to elevate your customer experience in ways you might not have thought of. And…

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Maximizing Your Influence in the Workplace: Strategies from Communication Expert Matt Abrahams

Maximizing Your Influence in the Workplace: Strategies from Communication Expert Matt Abrahams Enhance workplace influence through effective communication, including engaging storytelling, strategic pauses, and active listening. Boost your value and influence by being reliable, taking on challenging tasks, and becoming the go-to expert in your field. Build a wide network of authentic relationships across the…

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The US Federal Government Bans Non-Compete Agreements

The US Federal Government Bans Non-Compete Agreements In April 2024, the FTC banned non-compete agreements, allowing employees more freedom to move between jobs without restrictions on disclosing trade secrets. Non-compete agreements, meant to protect company interests, had been criticized for trapping low-wage workers in stagnant positions, hindering career growth. Despite the ban, exceptions may apply…

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Extreme Ownership: How Leaders Can Transform Business Culture with Radical Responsibility

Extreme Ownership: How Leaders Can Transform Business Culture with Radical Responsibility Extreme ownership is a mindset shift that emphasizes complete accountability in leadership, as explained by Jocko Willink, a former Navy SEAL officer. This philosophy leads to enhanced respect and fosters a culture of effective problem-solving and trust within teams. True leaders embrace their failures…

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Understanding the Complex Role of HR in Today’s Workplace

Understanding the Complex Role of HR in Today’s Workplace HR officers play a crucial, complex role as guardians of corporate values, mediators between employees and employers, and facilitators of discipline and development. The role of HR goes beyond enforcing policies; it is critical in shaping company culture, promoting diversity, and managing talent to align the…

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Maximizing Business Success Through Employee Satisfaction Surveys: Strategies for Engaging and Retaining Your Workforce

Maximizing Business Success Through Employee Satisfaction Surveys: Strategies for Engaging and Retaining Your Workforce Employee satisfaction surveys are key to aligning company values with goals, understanding team dynamics, evaluating supervisor performance, and identifying opportunities for training, development, and career advancement. Ensuring anonymity in surveys is vital to encourage honest feedback without fear of retribution, with…

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Think Twice Before Hiring or Promoting “Brilliant Jerks”

Think Twice Before Hiring or Promoting “Brilliant Jerks” Arianna Huffington criticizes valuing employees solely on brilliance, coining the term “brilliant jerks” for talented yet toxic workers  “Brilliant jerks” can hide their toxic behaviors behind exceptional performance, complicating their identification and the management of their negative impact. Their presence can damage team unity, foster a toxic…

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If You’re a Gig Worker (or use them) You Need to Know This

If You’re a Gig Worker (or use them) You Need to Know This If you’re a gig worker, or you use them in your business, it’s important that you are aware of recent legislation that went into effect this month.   What Is a Gig Worker? A gig worker (independent contractor, freelancer, or contingent worker)…

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How to Verify the Accuracy of an Applicant’s Resume

How to Verify the Accuracy of an Applicant’s Resume 75% of hiring managers have encountered lies on resumes, posing a challenge to the trustworthiness of applicant qualifications. Pruning outdated or irrelevant job experiences from resumes can help applicants highlight their most recent and pertinent skills. Checking for employment gaps can uncover important character traits or…

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Are You Forgetting the Most Important Part of Hiring?

Are You Forgetting the Most Important Part of Hiring? Hiring is one of the costliest things you do as a business as it can leave you exposed and vulnerable. While a good hire can be a turning point in your business, a bad hire can leave you (and your employees) reeling. That’s why the interview…

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